Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 8541 W Grand River Avenue in Brighton. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Customers frequently reported rude staff and poor customer service, with multiple instances of disrespect and unhelpfulness from employees.
Wait Times
Long wait times were a common complaint, with many customers experiencing delays of 25 minutes or more for their orders.
Food Quality
The quality of food was inconsistent, with reports of incorrect orders, poorly prepared items, and some customers receiving cold or unsatisfactory meals.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area, including dirty tables and trash at the drink station.
AI Ordering Issues
The AI ordering system was criticized for being ineffective, leading to incorrect orders and confusion for customers.
AM
Alex Martinez
Feb 14, 2026
1.0
It was February 14 12:19 am 2026. A bunch of guys and one lady. The lady comes up to me aggressively and kicks me out of the lobby and says “ you can’t be in here, that’s why the doors were locked” I said oh I came in through the front entrance, she replied “ that’s to let them ppl out ( they group who was in here) I can’t have ppl in here past 12:30, it’s a safety violation” I said oh okay, but can I order food, then take it ? she said go through the drive through, and walked away from me. The problem is, I was in there at 12:18…. Hey lady who was in there working, if you hate your job that much and don’t want to serve ppl then go work somewhere else. You don’t have to be rude. I understand ppl suck and you’re probably tired of rude customers but I was polite and tried to be understanding but was met with rudeness each time you said something to me. UNCALLED FOR. Oh yeah and thanks for not answering when we came through the drive through.
AC
Ava Cahill
Feb 2, 2026
5.0
I had an issue a couple days ago where my Nacho Bell Grande was missing cheese. I called the store and spoke with the manager, Cristi, who told me I could come back for either a refund or a replacement. When I came in a few days later, she actually remembered me right away, which honestly surprised me in the best way.
Cristi offered me a new Nacho Bell Grande or a refund, and I chose the refund. I ended up placing a new order inside, and she personally brought me my drink and even gave me a free taco coupon. She was incredibly friendly and genuinely apologetic about the mistake.
It’s really hard to come across fast food workers who care this much anymore, and Cristi clearly does. She runs the establishment beautifully, and her customer service turned a small mistake into a really positive experience. I’ll definitely be coming back because of how well she handled everything.
RT
Ryan Thompson
Jan 24, 2026
1.0
Rude staff. I witnessed a DD driver pickup food, go to his car, then bring it back with the bag opened and left, then another DD driver took it…. I wonder what he did? It was very odd. Another individual in the lobby was vaping marijuana despite the signs prohibiting it. Workers said nothing. Whole restaurant smelled like weed but seems staff doesn’t care. Felt like I was in the twilight zone or a bad dream. Such bizarre behavior. I don’t know how this franchise location is still in business. My “fast food” order took 35 minutes
SR
S R
Jan 24, 2026
1.0
On 1/25/26 at 930pm there were only two workers present. I waited 25 minutes for 3 items, one just a drink. Which I had to ask for because they didn’t give me a cup. Group of 6 teenagers clearly intoxicated in the lobby causing a disturbance and knocking over chairs, yelling at each other. This will be the last time I go to this location. Staff did nothing-said nothing. Howell Taco Bell runs a tight ship- make the few mile drive and spare yourself the drama and wait. This location goes downhill every visit
NM
Nicole Meiner
Jan 10, 2026
1.0
AI ordering system is the last straw for this place. Can't ask any menu questions, it gets things wrong, and then it tells you to go to the window to pay but you actually pay at the second window so you wind up sitting at the first one - which does have an unmanned register visible - until staff comes and directs you. Crazy how real people are more accurate and give better instructions than AI. GET RID OF THE AI ORDERING.
What are the drive-thru hours at the Taco Bell on 8541 W Grand River Avenue in Brighton?
The drive-thru is open Monday to Wednesday and Sunday from 9:00 AM to 2:30 AM, Thursday from 9:30 AM to 4:00 AM, Friday and Saturday from 9:00 AM to 4:00 AM.
Where is the Taco Bell located in Brighton, MI?
It is located at 8541 W Grand River Avenue, Brighton, MI, 48116, USA.
What types of cuisine and specialties does this Taco Bell offer?
This Taco Bell offers Mexican fast food including tacos, burritos, combos, Dollar Cravings, Naked Chicken Chalupa, and breakfast items.
Can I order from this Taco Bell online for pick up or delivery?
Yes, you can order ahead online or via the mobile app for pick up or delivery.
What payment options are accepted at this Taco Bell?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Does this Taco Bell serve breakfast and late-night food?
Yes, it serves breakfast and is open late night to serve meals including dessert.
Is there a drive-thru service and seating available at this Taco Bell?
Yes, they have a drive-thru and seating for dine-in customers.
What are some nearby food options around this Taco Bell location?
Nearby food options include Wendy's for burgers, Beyond Juicery + Eatery for smoothies and juices, Cinnaholic bakery for desserts, MOD Pizza for pizza, and Panda Express for Pan-Asian cuisine.
What nearby services are available that customers might use before or after dining at Taco Bell?
Nearby services include iCare Repair for mobile phone repair, Asap Auto Glass for windshield installation, PetSmart for pet supplies and grooming, and Brighton Laundry Room for laundry services.
Are there fitness or recreational facilities near Taco Bell in Brighton?
Yes, Anytime Fitness of Brighton, Academy of Dance, and Title Boxing Club Brighton are nearby gyms where customers can exercise before or after dining.
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