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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Brighton is here with warmth and welcome. Panera Bread. Food as it should be.
While many customers enjoyed the food, there were consistent complaints about missing ingredients and portion sizes, particularly with sandwiches and soups.
Service Issues
Several reviews highlighted poor customer service experiences, including rude staff and incorrect orders, though some praised individual employees for their friendliness.
Cleanliness
Multiple customers reported unsanitary conditions in the restaurant, including dirty tables and bathrooms, which detracted from their overall experience.
Speed of Service
Many customers appreciated the quick service and timely order preparation, although some noted excessive wait times during busy periods.
Pricing Concerns
Numerous reviews mentioned that the prices were considered high relative to the portion sizes and quality of food received.
SG
Scott Gilmore
2 days ago
5.0
Always clean and organized. So many people to talk about that greet you with a smile. Fast and friendly service. Consistency is important to me and they deliver! Thanks everyone!
DH
Daniel Hunter
6 days ago
3.0
Overpriced, nowhere to sit, portions are terrible… I really don’t get the appeal of Panera. Great coffee though!
SS
S S
Nov 17, 2025
5.0
We come here several times a day to enjoy our Sip Club memberships and meet friends. The entire staff is so helpful and friendly.
OS
Onalee Sturgeon
Nov 15, 2025
5.0
The food is always good. The restaurant was bustling, but there was plenty of seating available, just the same.
CD
Cindy Dittmer
Oct 29, 2025
2.0
Not happy. Ordered an Tea drink, came with a ice cube with a penny frozen in the ice cube. Also ordered a Greek salad with chicken, and came with no chicken. To far of a drive to go back, no answer when I called. If you read this Panera, you might want to clean out your ice maker.