Subway

Reviews

• AC

  Allen Cozart

  4 days ago
  1.0
  On January 7, 2026 went into subway birch run at 5pm. Ordered 2 footlong Italian herb & cheese subs. As the subs were being prepared he asked about the kind of cheese we wanted. My husband is allergic to cheese so I told the sandwich maker I would take my husband’s cheese, also American cheese. he told me he couldn’t do that. I asked for it to be put on the side then he said I couldn’t do that, it has to go on the sandwich. I pay for that cheese. I’m not understanding why I couldn’t have it. Then He asked if we wanted it toasted, told him yes. he brought them out then asked what sauce we wanted on it . told him we wanted our toppings on 1st. he told me we couldn’t do that. The sauce had to be put on 1st. Really! This is the 1st time we had ever had such a terrible experience at a subway. After his additude with the cheese & the way he wanted to make our sandwich we decided to just walk out. Will not return to that subway ever again.
• DD

  Danielle

  Dec 6, 2025
  1.0
  Bread was hard and the worker told me that they didn't have mayo. Absolutely not worth the money. Not sure what happened as this Subway location used to have the freshest bread around.
• FF

  Fiona Fowler

  Nov 15, 2025
  5.0
  Adri is personable and professional. Also she makes every sandwich with love I swear I can taste it!
• CH

  Chad Hungerford

  Oct 15, 2025
  1.0
  Absolutely horrible customer service. Nobody in the store knows how to work the app. Nobody willing to help would recommend that Birch run subway go out of business.
• DB

  Debbie B

  Sep 30, 2025
  1.0
  Lady behind counter right away when I walked in it's going to be a 15 minute - some lady ordered bunch of sandwiches and the this was at 715pm in the evening on Tuesday night Coupon online you buy one get one for a dollar- well I didnt have the ad I just wanted to order my 2 subs and be on my way- 3 more customers came in no acknowledgement from anyone behind the counter- so I go to place my order - I order 2 BMTs minus pepperoni add ham or salami instead and she tells me we don't substitute - I asked when did this start as I come there pretty much everywhere and not once have I had a problem or charged for it she said that we don't substitute - so when did subway change from making your sub the way you want it - they need to start hiring people that care .because this lady had a very poor attitude..

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