Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Birch Run Subway® Restaurant at 9197 Birch Run Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Many customers reported poor service, with rude staff and lack of assistance, leading to negative experiences.
Cleanliness
Numerous reviews highlighted unsanitary conditions, including flies and dirty counters, contributing to a negative perception of the location.
Food Quality
Customers expressed dissatisfaction with the quality and portion sizes of the food, noting issues like hard bread and skimpy toppings.
Staffing Issues
Several reviews mentioned inadequate staffing, leading to slow service and overwhelmed employees, impacting overall customer experience.
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Nancy Hall
Feb 7, 2026
1.0
Ordered Door Dash, that was great. Ordered Steak and cheese extra meat. The picture shows barely enough meat to cover the bread. I paid extra for that. NEVER ORDER FROM BIRCH RUN!!!!
JS
Jared Shoemaker
Feb 3, 2026
1.0
The most skimpiest ham sandwich I have ever had in the entire state of Michigan I am disgusted with this place it's a joke
AC
Allen Cozart
Jan 8, 2026
1.0
On January 7, 2026 went into subway birch run at 5pm. Ordered 2 footlong Italian herb & cheese subs. As the subs were being prepared he asked about the kind of cheese we wanted. My husband is allergic to cheese so I told the sandwich maker I would take my husband’s cheese, also American cheese. he told me he couldn’t do that. I asked for it to be put on the side then he said I couldn’t do that, it has to go on the sandwich. I pay for that cheese. I’m not understanding why I couldn’t have it. Then He asked if we wanted it toasted, told him yes. he brought them out then asked what sauce we wanted on it . told him we wanted our toppings on 1st. he told me we couldn’t do that. The sauce had to be put on 1st. Really! This is the 1st time we had ever had such a terrible experience at a subway. After his additude with the cheese & the way he wanted to make our sandwich we decided to just walk out. Will not return to that subway ever again.
DD
Danielle
Dec 6, 2025
1.0
Bread was hard and the worker told me that they didn't have mayo. Absolutely not worth the money. Not sure what happened as this Subway location used to have the freshest bread around.
FF
Fiona Fowler
Nov 15, 2025
5.0
Adri is personable and professional. Also she makes every sandwich with love I swear I can taste it!