Dairy Queen Grill & Chill

3.7
860 reviews
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Business Details

12101 Market Place Dr, Birch Run, MI
48415-9489, United States
(989) 624-0153
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
12101 Market Place Dr, Birch Run, MI
48415-9489, United States

Hours

Reviews

3.7
860 reviews
5 stars
389
4 stars
178
3 stars
103
2 stars
50
1 star
140

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported slow service, long wait times, and poor order accuracy, often citing understaffing and lack of training as issues.

Food Quality

While some customers enjoyed the ice cream, many complained about the food being cold, poorly prepared, or not matching their orders.

Cleanliness

Several reviews highlighted dirty dining areas and restrooms, indicating a need for better cleanliness standards.

Staff Attitude

Multiple customers experienced rude or unprofessional behavior from staff, contributing to a negative overall experience.
  • PP
    Pamela Peake
    Jan 5, 2026
    5.0
    Good food. Freshly prepared. Friendly staff. It's DQ...what's not to like?
  • JJ
    josh
    Dec 30, 2025
    1.0
    Took forever to even take my order even when I was the only person there. I figured they were busy but no all 3 girls were just gossiping in a circle. Took their time even after making eye contact with Me. Good thing im only passing through and I won't have to come to this place again.
  • TT
    TL
    Dec 27, 2025
    1.0
    Terrible rude management. They have no idea how to act professional. They don't know how to even treat their own employees. Management needs to grow up and stop lying and blaming others for their wrong doing. Start treating their customers and employees better.
  • KH
    Kalvin Hang
    Nov 28, 2025
    3.0
    Dairy Queen Grill & Chill Never been here. Nice workers. Clean. Not too busy. Decent place. Large eating area. The cooks need a little work on their burger setup and presentation. A little messy. Still taste good, but messy. Highly Recommended
  • KS
    Kristen Squires
    Oct 29, 2025
    5.0
    I was in search of a place to do a custom ice cream cake. Not only does Dairy Queen do them, they went above and beyond for me to make sure the cake was exactly how I wanted it. They reached out and asked questions and showed me photos. It was an easy process and the cake came out so great! Highly recommend using them for your ice cream cake needs!
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Birch Run offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.

What are the opening hours for Dairy Queen Grill & Chill in Birch Run?

Dairy Queen Grill & Chill is open daily from 11:00 AM to 9:00 PM.