Numerous customers reported slow service, long wait times, and poor order accuracy, often citing understaffing and lack of training as issues.
Food Quality
While some customers enjoyed the ice cream, many complained about the food being cold, poorly prepared, or not matching their orders.
Cleanliness
Several reviews highlighted dirty dining areas and restrooms, indicating a need for better cleanliness standards.
Staff Attitude
Multiple customers experienced rude or unprofessional behavior from staff, contributing to a negative overall experience.
PP
Pamela Peake
Jan 5, 2026
5.0
Good food. Freshly prepared. Friendly staff.
It's DQ...what's not to like?
JJ
josh
Dec 30, 2025
1.0
Took forever to even take my order even when I was the only person there. I figured they were busy but no all 3 girls were just gossiping in a circle. Took their time even after making eye contact with Me. Good thing im only passing through and I won't have to come to this place again.
TT
TL
Dec 27, 2025
1.0
Terrible rude management. They have no idea how to act professional. They don't know how to even treat their own employees. Management needs to grow up and stop lying and blaming others for their wrong doing. Start treating their customers and employees better.
KH
Kalvin Hang
Nov 28, 2025
3.0
Dairy Queen Grill & Chill
Never been here. Nice workers. Clean. Not too busy. Decent place. Large eating area. The cooks need a little work on their burger setup and presentation. A little messy. Still taste good, but messy.
Highly Recommended
KS
Kristen Squires
Oct 29, 2025
5.0
I was in search of a place to do a custom ice cream cake. Not only does Dairy Queen do them, they went above and beyond for me to make sure the cake was exactly how I wanted it. They reached out and asked questions and showed me photos. It was an easy process and the cake came out so great! Highly recommend using them for your ice cream cake needs!
What are the opening hours for Dairy Queen Grill & Chill in Birch Run?
Dairy Queen Grill & Chill is open daily from 11:00 AM to 9:00 PM.
Does Dairy Queen Grill & Chill have drive-thru service?
Yes, Dairy Queen Grill & Chill in Birch Run has a drive-thru for convenient ordering.
Is Dairy Queen Grill & Chill family-friendly and suitable for children?
Yes, the restaurant welcomes families and children, providing a family-friendly atmosphere.
Does Dairy Queen Grill & Chill offer outdoor seating?
Yes, there is outdoor seating available at this location for customers to enjoy their meals.
How can I place an order for pickup at Dairy Queen Grill & Chill in Birch Run?
You can place your order for pickup online at https://www.dairyqueen.com/en-us/order/pickup/n/43261/.
Are there any nearby hotels where visitors to Dairy Queen Grill & Chill can stay?
Yes, Country Inn & Suites By Carlson and Country Inn & Suites hotels are close by, making them convenient options for visitors.
What shopping options are near Dairy Queen Grill & Chill in Birch Run?
Nearby shopping includes Kate Spade gift shop, Lee | Wrangler outlet, Brooks Brothers Factory Outlet, and several clothing stores like francesca's and American Eagle.
Are there other fast food restaurants near Dairy Queen Grill & Chill in Birch Run?
Yes, nearby fast food options include Wendy's, Sonic Drive-In, Arby's, and A&W Restaurants.
Where is Dairy Queen Grill & Chill located in Birch Run?
It is located at 12101 Market Place Dr, Birch Run, MI 48415-9489, USA.