Dairy Queen Grill & Chill

3.7
857 reviews
Get DirectionsCallWebsite

Business Details

12101 Market Place Dr, Birch Run, MI
48415-9489, United States
(989) 624-0153
https://www.dairyqueen.com/
GoogleFacebookTwitter

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
12101 Market Place Dr, Birch Run, MI
48415-9489, United States

Hours

Reviews

3.7
857 reviews
5 stars
388
4 stars
178
3 stars
102
2 stars
50
1 star
139

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and issues with order accuracy, leading to frustration.

Employee Training

Many reviews highlighted a lack of training among staff, resulting in poor customer interactions and mistakes with orders.

Food Quality

While some customers enjoyed the ice cream, many expressed dissatisfaction with the food quality, including cold and poorly prepared items.

Cleanliness

Numerous reviews mentioned dirty dining areas and restrooms, indicating a need for better cleanliness standards.

Customer Experience

Several customers reported rude or indifferent behavior from staff, contributing to a negative overall experience.
  • KS
    Kristen Squires
    Oct 29, 2025
    5.0
    I was in search of a place to do a custom ice cream cake. Not only does Dairy Queen do them, they went above and beyond for me to make sure the cake was exactly how I wanted it. They reached out and asked questions and showed me photos. It was an easy process and the cake came out so great! Highly recommend using them for your ice cream cake needs!
  • ES
    Elijah Stack
    Oct 26, 2025
    5.0
    love this place
  • SG
    shelia gusmano
    Oct 13, 2025
    5.0
    Any day is a great day for Derek fast service friendly employees and reasonable prices thank you for being there
  • RS
    Rachel Scheffler
    Oct 10, 2025
    1.0
    This location is awful. Every time we try it again we regret it every time. I don't even think that they train their employees. The first issue (as seen in other reviews) is the speaker. You have to repeat yourself multiple times and end up yelling and then it seems like the employees are frustrated with you. We ordered a mini blizzard, a twist with sprinkles, and a sundae. Probably a 20 minute wait. We get the blizzard...wait...someone different comes to the window and asks if we got the blizzard yet and I say yes. They walk away. I get the cone from someone else...another wait period. The original person comes to the window and asks if I got the cone and I say yes. Then they bring me a completely different blizzard and I say we already got the correct one we're waiting on the sundae. More waiting. Finally get the blizzard. They need to either have someone who actually knows what they're doing train these people or just shut this place down. No one ever seems to know what is going on. They're flustered and always running around in there. It's a hot mess. We decided that was the last time we'll visit. Good luck if you decide to visit.
  • AB
    Alex Bennett
    Sep 21, 2025
    5.0
    We went through the drive thru in the morning for lunch and then came back in the afternoon for dinner before heading back south. We filled out the survey on the receipt for a free dilly bar, then filled out the 2nd receipt for another one so I had 2 free bars just for taking the survey. Great concept and worth the 2 minutes to fill it out.
Read more reviews on Google

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Birch Run offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.

What are the opening hours for Dairy Queen Grill & Chill in Birch Run?

Dairy Queen Grill & Chill is open daily from 11:00 AM to 9:00 PM.