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Arby's

4.0
(634 reviews)

Business Details

8685 Birch Run Rd, Birch Run, MI
48415, United States
(989) 624-5977

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
8685 Birch Run Rd, Birch Run, MI
48415, United States

Hours

Reviews

4.0
634 reviews
5 stars
304
4 stars
181
3 stars
70
2 stars
31
1 star
48

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong sizes.

Customer Service

Mixed reviews on customer service; some praised friendly staff while others noted rude behavior from certain employees.

Food Quality

Several complaints about food being cold or spoiled, with some positive mentions of hot and fresh meals.

Speed of Service

Customers experienced slow service at times, particularly in the drive-thru, with long wait times reported.

Cleanliness

Inconsistent cleanliness reported, with some noting a clean dining area while others mentioned sticky floors.
  • CC
    Christine Curious
    4 days ago
    5.0
    Wanted to say that I enjoyed stopping by 😊
  • AL
    Aiden Lambert
    Feb 15, 2026
    1.0
    Me and my family drove to 2 diffrent Arby's and they in fact do NOT have the meats 🥲
  • DD
    dalton D-Bo
    Feb 4, 2026
    1.0
    If I could give them negative stars I would. Asked for large coke and large shake. Got medium dr pepper and a large sprite at the window. Talking to people, they act like they have no idea whats going. Pulled me up and waited 10-15 minutes. Guy came out and handed me the bag and explained they were out of another item I asked for. Got home and they gave me medium curly fries when I asked for a large fry. Plus dont have my 3 piece tender.... They got maybe 2 items correct out of my 6 or 7 item order.
  • MH
    Merranda Hutchens
    Jan 30, 2026
    3.0
    I ordered online and picked up in the drive thru. I asked for no ice because this option is not online. I was told sure, and to pull past the drive thru and someone would bring out my food. After 5 minutes a woman brought out my food with the wrong size drink. When I said I order a large she said "no, it says small." I showed her my phone where it clearly says large, and she got nasty with me like her mistake was my fault. A few minutes later she came back out with a large coke full of ice. I went in the restaurant myself and asked her for a large coke with no ice, and she told me to "get it myself". I frequent this Arby's at night, as I am a delivery driver, and I've never seen this woman. She should not be working a job that involves customer service. No name tag so I don't know her name, but I'll find out from the night shift.
  • MD
    Melissa Darby
    Jan 14, 2026
    1.0
    I went threw the drive threw around 8pm on new years day. N got 70$ in food for my family. R sandwiches were spoiled. When I called n wanted my money back. They said they would refund it to my card an never did. I'll never get food from this Arby's again. I took a picture of my food. To show everyone what they tried to get me to feed my family. We would have gotten food poisoning.

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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