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Wendy's

3.7
(1312 reviews)

Business Details

(231) 796-4629

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
614 South State St, Big Rapids, MI
49307, United States

Hours

Reviews

3.7
1,312 reviews
5 stars
508
4 stars
337
3 stars
203
2 stars
99
1 star
165

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and rude staff interactions.

Food Quality

While some customers enjoyed the food, many complained about cold, poorly prepared meals and missing items.

Cleanliness

Numerous reviews highlighted unsanitary conditions in the dining area and restrooms.

Staff Friendliness

There were mixed reviews on staff friendliness, with some praising polite service while others noted rudeness.
  • TT
    Timothy Thorne
    3 days ago
    1.0
    I was wondering why I was getting sick
  • JH
    Joe H
    Feb 24, 2026
    1.0
    I tried again after a bad visit thinking its been a few months. Nope just as terrible.
  • SS
    Shaune Essex-Shaft Scott
    Feb 20, 2026
    5.0
    I love the food variety and the deals with the Biggie Bag Mealswhen strapped for $. The food is always good. The atmosphere is always good. And customer service is good.
  • PM
    Pebo Masst
    Feb 18, 2026
    5.0
    I got a 4 piece nugget and they gave me 5 nuggets, freakin' sweet. They forgot the ranch though, but they gave me ranch after I asked them about it. The sunroom is cool, I always eat inside when I get the chance.
  • CW
    Connie Wright
    Feb 15, 2026
    1.0
    Drive through. Ordered a caramel crunch fusion. They told us to pull forward, as usual. I know if I pull forward, it will take 20-30 minutes to get it. I paid almost 6$ for 3/4 cup. This is not a one time thing. They are rude and slow.

Frequently Asked Questions About Wendy's

Is Big Rapids Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy's in Big Rapids, MI?

Wendy's drive-thru is open from 7:00 AM to midnight Monday through Wednesday, 7:00 AM to 1:00 AM Thursday and Friday, 8:00 AM to 1:00 AM Saturday, and 8:00 AM to midnight on Sunday.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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