Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,290 reviews
5 stars
501
4 stars
328
3 stars
203
2 stars
99
1 star
159
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the burgers and fries, noting they were hot and fresh, but also reported issues with food being cold or improperly prepared.
Service Issues
Many reviews highlighted slow service, with long wait times and frequent order mistakes, leading to customer frustration.
Staff Attitude
Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing unprofessional behavior from employees.
Cleanliness
Several customers reported unsanitary conditions in the restaurant, including dirty tables and restrooms.
Management Concerns
Multiple reviews suggested the need for better management and staff training due to ongoing service and cleanliness issues.
- TRThomas RankerNov 17, 20254.0They have great prices and great food! There burgers are phenomenal 😋 BOOM! 🤯 YOU OWE ME WENDYS!!
- SSSparky smithNov 3, 20251.0They have the special buy one chili get 2nd half off while supplies last. The chili was old, the beans did not resemble beans did not resemble beans anymore. We threw it out, will never buy their chili again.
- EREmma RasmussenOct 29, 20255.0Got a to go order and it was amazing, they loaded my frosty up with the cherry syrup 10/10
- JJJoe JeffersonOct 14, 20251.0One of the employees threatened to throw a Frosty at me in the drive through. The only thing that separates this incident from Assault was that intentionality criteria likely would not have been met. If you see a white male with a beard that looks like he's never felt the touch of a woman, steer clear.
- JSJohn SmithSep 28, 20251.0Ordered two junior bacon cheeseburger, biggie bags. They forgot my nuggets for both orders. They also made the wrong frosty as well. The works seemed pissed that we had shown up at 11:20pm. When getting to the window one worker said he’d never trust Wendy’s tomatoes as we’re about to eat burgers with tomatoes on them. Very unprofessional The workers need to be held to a higher standard an keep comments to themselves. Last time I was at Wendy’s I ordered a large brownie batter frosty also got the wrong frosty. The worker with bright yellow hair openly admitted to making the wrong one, but just wanted us to accept it and take it like it was our fault.
Frequently Asked Questions About Wendy's
Is Big Rapids Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Big Rapids, MI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Big Rapids, MI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (231) 796-4629.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Big Rapids Wendy’s serve breakfast?
Yes, this Wendy’s location in Big Rapids, MI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for Wendy's in Big Rapids, MI?
Wendy's drive-thru is open from 7:00 AM to midnight Monday through Wednesday, 7:00 AM to 1:00 AM Thursday and Friday, 8:00 AM to 1:00 AM Saturday, and 8:00 AM to midnight on Sunday.
Does this Wendy's location offer breakfast?
Yes, this Wendy's in Big Rapids serves breakfast with a variety of combos, sandwiches, coffee, and sides available.
Can I order food online or via an app from Wendy's Big Rapids?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app for convenient pickup or delivery where available.
What payment options are accepted at Wendy's in Big Rapids?
This location accepts American Express, Cash, Discover, MasterCard, and Visa for payment.
Is delivery service available at Wendy's Big Rapids?
Delivery service is available depending on your location. Check through the Wendy's app or order.wendys.com by entering your address to see delivery options.
How can I contact Wendy's in Big Rapids for questions or feedback?
You can call this location directly at (231) 796-4629 or reach out via Wendy's Customer Care through their contact page or customer satisfaction survey online.
Are there other fast food options near Wendy's in Big Rapids?
Yes, nearby fast food restaurants include Taco Bell, Subway, Burger King, and Chester's Chicken, offering a variety of dining choices close to Wendy's.
What nearby services can I find around Wendy's at 614 South State St?
Nearby services include O'Reilly Auto Parts for automotive needs, Tracy & Co Salon for beauty services, and Marathon gas station for fuel and convenience items.
Are there any nearby places of interest for students or visitors near Wendy's?
Yes, Ferris State University Library and Phi Sigma Kappa at Ferris State University are close by, making Wendy's a convenient spot for students and visitors to grab a meal.
Where can I find Wendy's menu and nutritional information?
Menu and nutrition details are available on the Wendy's website and mobile app, allowing you to check prices, ingredients, and allergen information before ordering.