Brand Certified
McDonald's
3.3(2013 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
1020 S State St, Big Rapids, MI
49307, United States
Certified by McDonald's • Mar 01, 2026
(231) 796-3655
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.3
2,013 reviews
5 stars
602
4 stars
412
3 stars
362
2 stars
200
1 star
437
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, especially in the drive-thru, with some experiences exceeding 30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.
Food Quality
Several customers noted that food was often cold, overcooked, or not fresh, leading to dissatisfaction with their meals.
Customer Service
Feedback indicated inconsistent customer service, with some staff being friendly while others were reported as rude or unhelpful.
Cleanliness
Multiple reviews mentioned unsanitary conditions in the dining area and restrooms, contributing to a negative overall experience.
- ASAubryn Sisco5 days ago1.0Didn’t get the two barbecue’s that we paid for, also took forever to get our food
- BCBradley Cope5 days ago1.0Menu items Not available, RUDE customer service, Bad coupons an No shareable menu options like Grand Rapids McD.
- N8Nier 87905 days ago1.0I waited about 15 minutes after getting out of work to order breakfast after my 12 hour shift, keep in mind I work about 45 minutes away from this location and realized they were the only location open near me. I Was then told that after I placed my online order they weren’t taking any orders. I told them I had a pickup order and they just said we’ll refund it. So here I am waiting on a refund on something I literally waited for. Extremely disappointed and hope there’s a quick simple resolution aka my money back. I understand things happen but if you’re a 24 hour McDonalds you should be able to run for 24 hours and provide service to your customers.
- JFjared fordFeb 22, 20261.0Spent 30 minutes waiting for a BACON EGG AND CHEESE MCMUFFIN just for them to mess it up 3 times. I don’t work here but I can tell you it is 4 ingredients but they still manage to mess it up
- CPChris PenixFeb 17, 20264.0Same as any other McDonald's. The driveway sucks as it's shared with a neighboring business. I would avoid it at peak rush times because if you park and try to leave you could be stuck for a long time until the driveway empties. It's a huge headache.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 1020 S State St, Big Rapids, MI?
McDonald's at this location operates 24/7 every day of the week.
Does this McDonald's location offer delivery services?
Yes, McDonald's offers delivery services 24/7 and you can place orders online via their delivery URL.
Is there a drive-thru available at this McDonald's?
Yes, the McDonald's at 1020 S State St has a drive-thru open 24 hours a day, 7 days a week.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I use mobile ordering or curbside pickup at this McDonald's?
Yes, this location offers mobile ordering and curbside pickup service.
Where can I find the full menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Which McDonald's app can I use for easier ordering?
You can use the McDonald's App available on iOS and Android platforms for quick and easy ordering.
What are some popular nearby coffee shops I can visit with McDonald's?
Nearby popular coffee shops include Panera Bread and Starbucks, both great options for coffee before or after your McDonald's visit.
Are there banking services near McDonald's for customer convenience?
Yes, nearby there are banks like TCF Bank and Independent Bank, which customers can visit conveniently before or after dining at McDonald's.
What entertainment options are close to McDonald's at 1020 S State St?
Redbox rental kiosks are nearby where customers can rent videos and games, offering entertainment options around your visit to McDonald's.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
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