McDonald's

3.3
1995 reviews
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Business Details

1020 S State St, Big Rapids, MI
49307, United States
(231) 796-3655
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1020 S State St, Big Rapids, MI
49307, United States

Hours

Reviews

3.3
1,995 reviews
5 stars
594
4 stars
410
3 stars
360
2 stars
199
1 star
432

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times, especially in the drive-thru, with many experiences of waiting over 30 minutes for their orders.

Order Accuracy

A significant number of reviews mentioned incorrect orders, missing items, and food not being prepared as requested.

Food Quality

Many customers expressed dissatisfaction with the quality of food, noting that items were often cold, overcooked, or not fresh.

Cleanliness

Several reviews highlighted issues with cleanliness in the dining area and bathrooms, with some describing the environment as dirty.

Customer Service

While some customers praised friendly staff, others reported rude behavior from employees and poor management interactions.
  • GT
    Grateful Tedd
    Dec 11, 2025
    3.0
    Slowest Mc D'Souza I've been to. Not just once but everytime.
  • NK
    Nathan Kramer
    Dec 1, 2025
    1.0
    The guy at the window, didn’t listen at all then blamed the mic and then couldn’t follow what I was saying even though I was saying it plenty loud enough. Then I pulled up to the window and the guy was mad at me and was very blunt. Then I pull up and they said they were waiting for my fries to be done and I pulled up (which I wasn’t mad about). Got home and saw that they still only half filled my fries and they still look old (photos attached). I’m not one to write reviews but every time I go here it seems like they don’t know how to fill my fries. It sucks seeing this much money go to waste every time I stop here for half assed food.
  • TR
    Thomas Ranker
    Nov 25, 2025
    4.0
    Not to bad it's a McDonald's alfrtskko
  • SS
    Shaggy Stout
    Nov 19, 2025
    1.0
    Don't try getting anything extra. Stupid people can't even read a ticket. This has now been the 5th time I ordered extra onions and when I get my order there wasn't a single crumb of onion
  • EW
    Elizabeth Wilson
    Nov 18, 2025
    2.0
    My drinks here are never full, I ask for cook to order on my nuggets and they are old and I can tell. I used to work at McDonald’s under a year ago, disappointed in this establishment, I would never serve customers and my McDonald’s the way they serve us here.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1020 S State St, Big Rapids, MI?

McDonald's at this location operates 24/7 every day of the week.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery services 24/7 and you can place orders online via their delivery URL.