Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,987 reviews
5 stars
594
4 stars
406
3 stars
359
2 stars
198
1 star
430
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.
Service Speed
Numerous reviews highlighted long wait times in both drive-thru and in-store, often exceeding 20-30 minutes.
Food Quality
Customers frequently mentioned receiving cold or poorly prepared food, with some noting that items appeared old or overcooked.
Cleanliness
Several reviews pointed out unsanitary conditions in the dining area and bathrooms, indicating a decline in cleanliness standards.
Customer Service
Feedback on staff behavior was mixed, with some praising friendly service while others reported rudeness and unprofessionalism.
- SSShaggy Stout5 days ago1.0Don't try getting anything extra. Stupid people can't even read a ticket. This has now been the 5th time I ordered extra onions and when I get my order there wasn't a single crumb of onion
- EWElizabeth Wilson6 days ago2.0My drinks here are never full, I ask for cook to order on my nuggets and they are old and I can tell. I used to work at McDonald’s under a year ago, disappointed in this establishment, I would never serve customers and my McDonald’s the way they serve us here.
- BWBlack WolfNov 14, 20254.0Food has been fresh and ready when i show up lately! Service is friendly but had to find anyone if you go inside, better to order through the app and pick up.
- AWAlexis WaltersOct 31, 20251.0A guy that worked here was rude and disrespectful. They forgot our McChicken and we ordered 30 minutes ago and we finally got our food. And got cold fries and cold McChicken there was three people that came in and ordered after us and got their food before us
- LMlanden millerOct 26, 20251.0Great place but went there for monopoly pieces and as advertised I got a large coke and a 10 pc nugget with a larger fry but what they didn’t say was that they ran out of all of the pieces so now it is only on the 10pc nugget pretty disappointing.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 1020 S State St, Big Rapids, MI?
McDonald's at this location operates 24/7 every day of the week.
Does this McDonald's location offer delivery services?
Yes, McDonald's offers delivery services 24/7 and you can place orders online via their delivery URL.
Is there a drive-thru available at this McDonald's?
Yes, the McDonald's at 1020 S State St has a drive-thru open 24 hours a day, 7 days a week.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I use mobile ordering or curbside pickup at this McDonald's?
Yes, this location offers mobile ordering and curbside pickup service.
Where can I find the full menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Which McDonald's app can I use for easier ordering?
You can use the McDonald's App available on iOS and Android platforms for quick and easy ordering.
What are some popular nearby coffee shops I can visit with McDonald's?
Nearby popular coffee shops include Panera Bread and Starbucks, both great options for coffee before or after your McDonald's visit.
Are there banking services near McDonald's for customer convenience?
Yes, nearby there are banks like TCF Bank and Independent Bank, which customers can visit conveniently before or after dining at McDonald's.
What entertainment options are close to McDonald's at 1020 S State St?
Redbox rental kiosks are nearby where customers can rent videos and games, offering entertainment options around your visit to McDonald's.