McDonald's

3.0
1128 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1654 Benzie Hwy, Benzonia, MI
49616, United States

Hours

Reviews

3.0
1,128 reviews
5 stars
295
4 stars
201
3 stars
187
2 stars
139
1 star
306

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiencing long wait times and incorrect orders.

Cleanliness

Multiple reviews highlighted unsanitary conditions in both the dining area and restrooms, raising concerns about overall hygiene.

Management Issues

Feedback indicates poor management practices, including staff behavior and handling of customer complaints, leading to a negative dining experience.

Food Quality

Customers frequently mentioned receiving cold or improperly prepared food, contributing to dissatisfaction with their meals.

Operational Hours

Several reviews noted discrepancies in advertised hours, with customers arriving to find the restaurant closed earlier than expected.
  • TT
    TinyTim2.0
    Dec 28, 2025
    1.0
    There was a very rude girl with tattoos and piercings there I ordered my food and she proceeded to complain and then hand me the wrong food and when I tried to tell them it was the wrong food I was told to go kick rocks
  • AA
    Abby
    Dec 24, 2025
    1.0
    I’ve gone to this McDonald’s for years, and I can say without a doubt that the quality of everything has declined in the last couple years. I don’t know if they have new workers or a new owner or something, but they need to get their act together. What has fast food come to?
  • CD
    Chad Daymond
    Dec 24, 2025
    1.0
    I don’t know how to report health code violations, but it’s like they never clean their restaurant. The floors look disgusting in the back and I’ve seen them directly touch the food. I always see the kids messing around in the back, too. Management must be a joke. A&W puts this joke of a restaurant to shame.
  • AF
    Amanda First
    Dec 18, 2025
    1.0
    Do NOT go here I thought the service was declining due to lack of Employee(s) and perhaps the forced use of technology to order instead of people at a counter…. But no! Tonight was too much! My young adult daughter took a single mom, her sister and two babies to McDonalds. The person was verbally aggressive, rude and obnoxious. They were in the drive through for more than 45 min and completely mistreated. I called to correct the issue and inquire for a manager’s help… apparently that person has left for the evening and it is well known this manager acts this way and is in charge of everyone… so there’s no changing it. They can’t keep up with orders and distantly are thinking of closing early. What happened to fast food McDonald’s???
  • DR
    Debbie Robine
    Dec 9, 2025
    1.0
    If I could give 0 stars I would.Should have known things wouldn't change here. A couple of months ago ,I tried paying at the kiosk.It took my card and charged it,but I didn't get the receipt.When I asked the manager for a receipt,I was told he couldn't print one and that it didn't charge my card. So I ordered at the register. And within 10 minutes I showed him my statement showing I was charged twice.Manager said not my problem, dispute it with your card. So I unfortunately decided to give it a try once more. I ordered extra onion and pickles on my burger, unfortunately I didn't get any onion on my burger. Friend to it back up and was given a cold side cup of onions. So I took it back up and asked them to remake my burger because I didn't want cold onion on my burger.The manager said he will not remake the untouched burger,but will put it in the microwave to reheat it.I said that wasn't right,that I would like it remade the correct way.He REFUSED to make what I ordered so that I didn't have cold food.And laughed about it as he told the employees working. No more fast food for me.This place definitely needs new management and new employees

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's in Benzonia, MI?

McDonald's in Benzonia is open daily from 7:00 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open daily from 6:00 AM to 11:00 PM, except on Sunday when it closes at 10:00 PM.