Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.2
848 reviews
5 stars
247
4 stars
156
3 stars
158
2 stars
68
1 star
219
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, rude staff, and incorrect orders, leading to a frustrating experience.
Food Quality
Many reviews highlighted cold, old, or poorly prepared food, with some customers expressing dissatisfaction with the freshness and taste.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty floors and unwashed hands by staff.
Management Concerns
There were complaints about poor management practices, including staff arguing and lack of organization during busy times.
Positive Experiences
A few customers mentioned positive interactions with staff and enjoyed specific menu items like the Frosty and chili.
- PGPam GohnJan 4, 20261.0Since when is the lobby closed at 7:45 pm?!? But the door is unlocked.. website says open until 12.
- HHHannah HamstraJan 3, 20265.0Destiny took our order, bagged it for each person separately without me even requesting it and greeted us with superior customer service. I called the location to ask for her name and was presently surprised when Alexis answered and was over the top with her positive attitude without even knowing why I was calling. Our food tasted fresh, hot and we are beyond impressed with this last minute stop on a long road trip home!
- ZMZach McCartyDec 20, 20251.0Pulled into the drive-thru, no one responded. Parked and went in. Girl with a headset on put her phone down for enough time to tell me the lobby was closed. I told her we wanted to order at the drive-thru. I got back in my car and went to the drive-thru again. I ordered but it was wrong on the screen. Girl refused to fix the mistake. I drove away. Complete failure... how hard is it to find good help enough to place a fast food order.
- RDRobert DayNov 5, 20251.0Worst Wendy’s I have ever been to. Service was slow and staff were rude to customers. 5 Customers walked out without ordering because No one came up to take their order.Restaurant smelled and floor was sticky when you walked. Fry’s were hot but had been recooked multiple times.Pop machine in lobby doesn’t work according to staff.Watched an employee go out and sit in a customers car and then come back in and never washed his hands before he went back to work.I doubt Wendy’s will do anything about it. A
- TLTony LewisNov 2, 20251.0I ordered a combo from Wendy's on my way to work. When I bit into the burger it was cold. It seems that the burger was was precooked and laying around for hours. The fries were hot and so we're the nuggets. This is the second time I was given cold, old food from this establishment. I will never purchase food from thos Benton harbor location anymore. I would rather go out of my way to st joseph Wendy's because their food is always fresh and hot. Beware of Wendy's located on m-139 in benton harbor michigan.
Frequently Asked Questions About Wendy's
Is 615 - M 139 571 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the opening hours for Wendy's drive-thru at 1986 M 139, Benton Harbor, MI?
The drive-thru at Wendy's in Benton Harbor is open daily from 7:00 AM to midnight.
Does this Wendy's location offer breakfast?
Yes, this Wendy's location serves breakfast. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides via their app or website.
How can I order delivery or takeout from Wendy's Benton Harbor?
You can order delivery or takeout through the Wendy's mobile app, their website at order.wendys.com, or delivery platforms like DoorDash, if available in your area.
What payment methods does the Wendy's at 1986 M 139 accept?
Wendy's accepts American Express, Visa, MasterCard, Discover, and cash as payment options.
Is there a drive-thru service available at this Wendy's location?
Yes, the Wendy's at 1986 M 139 Benton Harbor has a drive-thru service available throughout its open hours.
How can I provide feedback or contact Wendy's Benton Harbor?
For questions or feedback, you can call the location directly at (269) 486-0320, or contact the Customer Care team via their website, live chat, or the Customer Satisfaction Survey available online.
Which nearby restaurants can I visit around Wendy's Benton Harbor?
Nearby you can find Pizza Hut, Chicken Coop, Benton Harbor Chicken Coop, Dialo's Cafe, Subway, KFC, Jersey Mike's Subs, Taco Bell, Little Caesars Pizza, and Burger King—all offering various dining options that complement your visit to Wendy's.
Are there automotive services close to Wendy's in Benton Harbor?
Yes, there are several automotive services nearby including Martin Auto Repair, Cash auto repair, Belle Tire, Auto Value Benton Harbor, Leeds West Groups, Midas, Sparkle Car Wash & Quik Lube, and Tidy Car, which can be convenient if you need vehicle maintenance during your visit.
What nearby amenities can enhance my visit to Wendy's Benton Harbor?
You can visit nearby places like Go Clean TX for car washing and detailing, Serene Water Gardens for landscaping services, or use retail stores like Metro by T-Mobile and Cricket Wireless. There's also Fairplain Self Storage if you need storage options.
Does Wendy's Benton Harbor participate in any loyalty or discount programs online or via app?
While not specified in this data, Wendy's generally offers rewards, coupons, and deals through their mobile app and website, where you can find special offers and earn rewards with your orders.