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Wendy's

3.4
(1259 reviews)

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1860 East Napier Avenue, Benton Harbor, MI
49022, United States

Hours

Reviews

3.4
1,259 reviews
5 stars
439
4 stars
252
3 stars
190
2 stars
95
1 star
283

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, inaccurate orders, and poor customer service experiences.

Food Quality

Mixed reviews on food quality, with some customers receiving cold or poorly prepared meals, while others praised the freshness and taste.

Staff Performance

Staff friendliness received positive remarks, but there were also complaints about unprofessional behavior and lack of attentiveness.

Cleanliness

Several reviews mentioned cleanliness issues at the location, including dirty conditions and maintenance problems.
  • MM
    Matthew
    Feb 23, 2026
    1.0
    They supposedly can't refund orders here even if they don't have what you ordered. Scam.
  • MR
    Max Racine
    Feb 9, 2026
    1.0
    Employees were awesome and deserve more money since they shrunk the salads without making them cheaper. Greedy CEOs are the bane of my existence.
  • ZG
    Zach Grice
    Feb 4, 2026
    1.0
    This place is a is a joke I ordered a triple baconator meal large and all I got was the drink what kind of crap is that... they wasn't even busy this is a disgrace 😤
  • JD
    Jarives Davis
    Dec 30, 2025
    4.0
    Great 👍
  • AB
    Angelo Barone
    Dec 25, 2025
    5.0
    They were slammed Xmas evening. The food understandably took 45 minutes to get out. Manager was cool about it and basically tripled our order.

Frequently Asked Questions About Wendy's

Is Petro Ii Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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