Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported extremely poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty dining areas and restrooms.
Food Quality
Several customers experienced issues with cold or improperly prepared food, leading to dissatisfaction.
Staff Attitude
Numerous reviews mentioned unprofessional behavior from staff, including rudeness and lack of customer care.
KC
Katherine Cartwright
5 days ago
1.0
If I could leave a negative star I would. They are so slow and your food is cold when you get it. They are always out of sprite. Expect to wait 30min-1hr.
EH
Erika Haas
Jan 3, 2026
1.0
Had not been to this location in years, went because my son had a gift card from christmas and we were in the area. We went inside to order, ordered our food on the kiosk, stood there for 20 minutes, no food, no nothing. Works visibly just standing there doing absolutely nothing, one girl drinking a smoothie behind the counter, 2 employees not even in uniform, none of the workers were wearing hats or hair nets or gloves or anything. Oh and also, they were ignoring customers who were at the cash register!!! I left and went to another location. Those employees dont want to work nor do they care!! Close this place down!
SB
Spitz Blu
Jan 3, 2026
1.0
Saw a worker put her hands down her pants then bare hand the fries with the same hand so disgusting
MC
mckayla cargo
Dec 16, 2025
1.0
I got drive through food from this mcdonald's.I got two cheeseburgers and a Strawberry banana smoothie and right after I finished eating, I felt a lot of pain in my stomach and I have had a bad food poisoning for a long time Now without being able to throw up until recently they forced us to come inside since they forgot my drink my aunt is disabled and cant walk well the lady who gave us the food was also extremely rude.
KS
Kelly Silka
Nov 25, 2025
1.0
The order was correct, our food was good. However, all of the tables were dirty or sticky, both kiosks had issues (out or order or out of receipt paper), the now serving monitor was not readable/ updating, both self service fountain drink machines had issues (one no working lights, partial working spouts) the other had a broken overhead top and one of the coke dispensers was NOT clean inside, the whole station looked like it hadnt been wiped up in a long time ..... both napkin dispensers were out and after informing the attendants at the counter, nothing happened in the half hour we were there. the bathrooms had not been serviced and the men's was dirty. There was no tidiness to the dining room (furniture, garbage, etc) and even the floor needed to be swept/mopped up (my husband saw someone on crutches slip a bit)
Finally, we travel the 94 corridor often and if we need to stop, we typically stop at a mcdonalds because traditionally they have always been clean, friendly and customer service centered. I don't believe this Mcdonalds aligns with the corporate commitment to Quality, Service, Cleanliness and
Value.
We will not be returning to this McDonalds.
What are the operating hours for McDonald’s Benton Harbor on weekdays?
McDonald’s Benton Harbor is open from 5:00 AM to 11:00 PM Monday through Thursday, and until 1:00 AM on Friday.
Does McDonald’s Benton Harbor offer delivery services?
Yes, delivery is available daily from 6:00 AM to 10:30 PM, including same-day and no-contact delivery options.
Can I order McDonald’s Benton Harbor food through a mobile app?
Yes, you can order via the McDonald’s App, available on both Apple App Store and Google Play Store.
What payment methods are accepted at McDonald’s Benton Harbor?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is there a drive-thru service at McDonald’s Benton Harbor and what are its hours?
Yes, the drive-thru is open daily. Hours vary slightly, opening as early as 4:00 AM on weekends, and closing between 11:00 PM and 1:00 AM depending on the day.
Where is McDonald’s Benton Harbor located?
It is located at 2020 Pipestone Rd, Benton Harbor, MI 49022, USA.
Are there any hotels nearby McDonald’s Benton Harbor for visitors?
Yes, Holiday Inn Express & Suites Benton Harbor and Red Roof Inn are nearby hotels visitors can stay at when visiting McDonald’s Benton Harbor.
What local attractions can I visit near McDonald’s Benton Harbor?
St. Joseph Beach at Lake Michigan is a nearby park and beach where customers can relax before or after their visit.
Are there other dining options close to McDonald’s Benton Harbor?
Yes, nearby restaurants include Asian Grille Buffet, Applebee’s Grill + Bar, Sophia’s House of Pancakes, and Sabroso Mexican food.
Does McDonald’s Benton Harbor provide WiFi and mobile ordering services?
Yes, McDonald’s Benton Harbor offers WiFi, mobile ordering, and mobile offers among its services.