McDonald's

3.0
2476 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2020 Pipestone Rd, Benton Harbor, MI
49022, United States

Hours

Reviews

3.0
2,476 reviews
5 stars
637
4 stars
417
3 stars
471
2 stars
267
1 star
684

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted extremely poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Customers reported unsanitary conditions, including dirty bathrooms and overall lack of cleanliness in the restaurant.

Food Quality

Many customers complained about cold or improperly prepared food, with some finding foreign objects like hair in their meals.

Staff Attitude

A significant number of reviews mentioned unprofessional and disrespectful behavior from employees, contributing to a negative dining experience.

Operational Issues

Frequent mentions of broken kiosks, unavailable menu items, and inconsistent hours of operation were noted, indicating poor management.
  • NS
    Nick Schultz
    Nov 16, 2025
    1.0
    Ordered my food they brought the wrong thing out 3 different times and when I went inside to get what I ordered they acted all rude! The place is dirty and the costumer service is terrible ill never go there again!!
  • NB
    Natalie Farley Browder
    Nov 9, 2025
    1.0
    Horrible customer service . Keisha should not be on front counter if employed anywhere with an attitude like she has. Screaming that we could have Used the kiosk while she been on here break outside …haha ok bye Keisha ! Very filthy on the inside as well . Ended up leaving , wouldn’t eat after seeing Keisha also handles the food too. 😬
  • JT
    Jackie Twigg
    Nov 2, 2025
    1.0
    Well I got food from my grandchildren Halloween surprise luncheon and we didn't get all our food we were missing two meals Cokes for all the kids it was really a let down for the kids cuz they didn't get their meals also a surprise birthday Australia let down for my grandkids I used to work at McDonald's for years back in Maryland the whole family and we always ate there it's been a lot of money there really hurt that this happened manager got smart with me really upset and I'm 68-year-old woman it's a bad reputation on McDonald's you can't get you orders right when you have it delivered by doordash its employees responsibility make sure the food is put in the bag before the sticker goes out in his picked up the driver don't know he only delivers it
  • DD
    Dustin
    Oct 31, 2025
    1.0
    They charge over a $1 for a single piece of cheese, so we took our business up the road to the next McDonald’s. Is that cheap and petty of me? Lol yes. But so is their greedflation and excessive mark up. I’m contacting the BBB!
  • DV
    Darnise Vaughn
    Oct 30, 2025
    1.0
    Wish I could give zero stars. I went thru the drive-thru and placed my order. After I get to the window and received my food I checked my food and my fries were cold so I hand the bag back and asked for fresh fries. They removed the fries from the bag and handed the rest back. Then I checked the rest of the food and it was cold also so I handed it back and politely stated it was cold also. I then asked for fresh food Desiree loudly stated, " I just made that." She was very rude. The drive thru person, Antonio directed us to park in the drive-thru waiting area. We waited about 10 minutes and finally received our food. The bags were hot and we checked the food which was hot. So we get home and unpack our food to eat and everything was fresh except the daily doubles which I had handed back and Desiree stated she had just made them. Well the daily doubles had been put in the microwave with the lettuce and tomatoes on them. Smh. Just not right. Why would you give someone something you wouldn't eat yourself. I tried calling the store to make the manager aware that I was not happy but no one answered they picked up the phone and hung up immediately. I tried calling back but they must have taken the phone off the hook because it was constantly busy. I am very disappointed. I rarely eat at McDonald's and will never eat there again!!!

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald’s Benton Harbor on weekdays?

McDonald’s Benton Harbor is open from 5:00 AM to 11:00 PM Monday through Thursday, and until 1:00 AM on Friday.

Does McDonald’s Benton Harbor offer delivery services?

Yes, delivery is available daily from 6:00 AM to 10:30 PM, including same-day and no-contact delivery options.