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Jimmy John's

3.9
(351 reviews)
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Business Details

985 E Napier Ave, Benton Harbor, MI
49022, United States
(269) 934-6660
https://locations.jimmyjohns.com/mi/bentonharbor/sandwiches-4323.html

About

Sandwich Restaurant

Location

Jimmy John's
985 E Napier Ave, Benton Harbor, MI
49022, United States

Hours

Reviews

3.9
351 reviews
5 stars
197
4 stars
53
3 stars
28
2 stars
23
1 star
50

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, particularly in the drive-thru, with many expressing frustration over long wait times.

Food Quality

While many enjoyed the sandwiches, there were complaints about inconsistent portion sizes and missing ingredients.

Customer Service

Feedback on staff friendliness was mixed; some praised the employees for being kind and helpful, while others reported rude or inattentive service.

Location Issues

The new location lacks indoor seating and has been criticized for not meeting the expectations set by the previous location.
  • BC
    Brandon Carley
    1 day ago
    1.0
    Slow.... slow.... slow.... while waiting tonorder employee with purple hair standing outside banging on the door continuously..... it was obnoxious and unprofessional..... I ordered 1 sandwich and it took 15 minutes.... if you're on lunch dont go here.
  • BB
    Ben
    Dec 24, 2025
    5.0
    The absolute best deli I've been to in years! This isn't like other Jimmy John's!
  • NS
    Nancy Sinclair
    Dec 15, 2025
    5.0
    Always fast service and tasty sandwiches. We went through the drive-thru at this location.
  • DB
    Dacoda Bledsoe
    Nov 18, 2025
    5.0
    Amazing experience at this location as always! Been coming here for years and have NEVER had an issue. The quality of service and food here is great!
  • JP
    Juicy P
    Nov 14, 2025
    1.0
    Went to Jimmy John’s last night and a young guy was playing on the phone and didn’t give me my food. I won’t be coming back
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Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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