Wendy's

3.8
1015 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
821 North Euclid Ave., Bay City, MI
48706, United States

Hours

Reviews

3.8
1,015 reviews
5 stars
430
4 stars
249
3 stars
167
2 stars
57
1 star
112

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service, particularly from management.

Food Quality

Many reviews mentioned cold or poorly prepared food, with specific complaints about stale fries and unappetizing burgers.

Staff Attitude

While some staff were praised for being friendly and helpful, others were criticized for rudeness and lack of professionalism.

Cleanliness

Several customers noted unsanitary conditions in the dining area and restrooms, indicating a need for better maintenance.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and lack of attention to customer requests were highlighted.
  • AM
    Abagail Merrill
    Nov 11, 2025
    2.0
    My kids father and I was just there at 1:54pm on 11/11/2025. We got a biggie bag each. We had gotten home and realized that his whole crispy chicken sandwich was gone. Who messes up that bad? I finally had gotten no cheese on my blt crispy sandwich, but everytime we get food here, something is messed up. I did try to call many times after we got home but NO ONE ANSWERED THE PHONE! Why have a phone if you cannot answer it? No crispy chicken sandwich and no answer to the phone call. What a bad experience.
  • MA
    Mercedes Alinen
    Oct 31, 2025
    1.0
    I sat at the register for 5 mins while the employees all watched me but nobody came to take my order or say they will be right with me or anything. Will not come back
  • KE
    Kyle Enser
    Oct 17, 2025
    1.0
    Worst Wendy around. Never has potatoes., always short staffed. Orders constantly wrong. I went to the drive through today and 3 different people talked to me, no wonder the order messed up. I asked for a baked tater and got a "no we don't have any" very rude. Then ordered an asigo chicken sandwich and didn't even get bacon. Everytime I go here something sucks.
  • RS
    Renee Schoch
    Oct 16, 2025
    1.0
    Would be 0 stars if possible! Waited inside for 30 mins for my food. At 25 mins I asked what was up, and the manager wouldn't even come to the counter. Sent an idiot who had excuses! When she finally walked over, she couldn't even apologize for my wait!
  • NN
    Nived Nitram
    Oct 9, 2025
    1.0
    Never seen a drive thru so slow, sat behind 3 cars for over 20 minutes and they only got one vehicle through. And they only take one order at a time, I sat at the radio for over 5 minutes and nobody took my order so I left and canceled my mobile order.

Frequently Asked Questions About Wendy's

Is North Euclid #4 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.