Subway

4.1
231 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Bay City Subway® Restaurant at 6180 Westside Saginaw Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
6180 Westside Saginaw Rd, Bay City, MI
48706, United States

Hours

Reviews

4.1
231 reviews
5 stars
138
4 stars
39
3 stars
14
2 stars
10
1 star
30

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed; while some staff are praised for being friendly and efficient, others are criticized for being rude and unhelpful.

Cleanliness

The store is frequently noted for its cleanliness, with many customers appreciating the well-maintained environment.

Food Quality

Most customers enjoy the food, highlighting fresh ingredients and well-prepared sandwiches, although there are occasional complaints about incorrect orders and food quality.

Staffing Issues

Several reviews mention understaffing, leading to long wait times and overwhelmed employees, which negatively impacts customer service.

Pricing Concerns

Some customers feel that the prices are high for the food offered, with complaints about overcharging and dissatisfaction with value.
  • JL
    Janel Layton
    Oct 1, 2025
    5.0
    The lady that waited on me was great! Made a great sub! Thank you!
  • GH
    Gretchen Humphreys
    Sep 26, 2025
    5.0
    What makes this subway special? Deb. She truly has so much patience with customers and provided wonderful service. The subway was clean from the top down! If you’re looking to stop for a quick bite, this is your place!
  • CC
    Chris Chritz
    Aug 27, 2025
    5.0
    Hunter Did a fantastic job on making my sub. His customer service skills are fantastic. I will continue spending my lunch over there as long as he continues to work there
  • AC
    Abu S Chowdhury
    Jul 4, 2025
    5.0
    Fresh ingredients, clean store and most importantly kind smart incredible staff. Especially the manager Ben is the man. Amazing !!
  • KR
    Kent Running
    Jun 25, 2025
    1.0
    Drive right by this place.... Stopped in there one day last week. We ordered three sandwiches and had to repeat our order at least four times (someone wasn't wearing their listening ears). Then I went back in there last night (6/24/25 @ 7:35PM) and I walk in there's nobody behind the counter. I hear the two employees talking in the back about what time they have to serve until. Finally one of them (younger guy) walks out and starts yanking towels out of a dispenser like he's totally mad that he has to serve me. I walked out the door. Terrible customer service. If I was the owner, I'd fire everyone and start over.

Frequently Asked Questions About Subway

What are the operating hours of the Subway at 6180 Westside Saginaw Rd, Bay City?

Subway is open every day from 9:00 AM to 10:00 PM.

Does this Subway offer delivery services?

Yes, this Subway offers delivery services for guest convenience.