Pizza Hut

Reviews

• BG

  Beth Gallagher

  Nov 12, 2025
  5.0
  We love this local pizza hut the staff is also amazing!
• JS

  james smith

  Nov 5, 2025
  4.0
  Has a bufay
• JB

  Jack Baird

  Sep 29, 2025
  5.0
  Our special needs daughter loves coming here!!! We come in at least once a week, if not more! The people are great, the food is good, and the atmosphere is amazing! They all know my daughter and treat her like family!!! We love it so much, we had her birthday party there!! Which they were able to handle 20+ people without an issue!!!
• KS

  Karl Smith

  Aug 29, 2025
  1.0
  First, I placed my order using the app, which repeatedly crashed. While that issue is on the app and not the store, it was frustrating. However, what followed was far worse. When I arrived to pick up my order, the restaurant had a strong, foul odor — similar to a sewer backup. That should have been my first red flag, but I took my order and left. When my family and I began eating, we noticed the garlic cheese sticks did not taste right. On closer inspection, we discovered actual bacon mixed in. We do not eat pork for personal reasons, so this was not just a mistake — it was an unacceptable breach of trust in food preparation. I immediately triple-checked my order history to make sure I had not accidentally ordered the bacon version, and I had not. I attempted to call the store to resolve this. It took five separate calls and over 10 minutes to get through to anyone. When I finally did, the employee confirmed that garlic cheese sticks do not come with bacon. I was then transferred to someone claiming to be a manager. But when I was in the restaurant picking up my order just 25-30 minutes prior there was a lady with manager in her badge not the man who answered. He stated he had personally made the order and insisted it was garlic cheese bread, not bacon — essentially dismissing my concern and suggesting I was wrong. When I told him it was clearly bacon, he refused to offer a proper solution. Instead of simply apologizing and correcting the mistake, he told me I was out of the delivery area (I live 15 minutes away) and offered only a coupon that would “take 14 days” to arrive. That is completely unacceptable customer service, especially given that this was a clear mistake on your part. I drove back to the restaurant with the food to prove my point. When I opened the box, the same person admitted, “oh yeah, that’s bacon.” Yet instead of apologizing, he doubled down on telling me I was being “mean.” At no point was I rude — I was direct, frustrated, and disappointed — but certainly not mean, I did not raise my voice or use any unprofessional language. Being told multiple times that I was “mean” after I had eating food I cannot eat was both insulting and unprofessional. The way this was handled was a textbook failure in service recovery. Mistakes happen, but how they are addressed determines whether a customer will ever return. Arguing with a customer, insinuating they are lying, refusing to take responsibility, and then insulting them is completely unacceptable. A proper response would have been simple: a sincere apology and immediate replacement of the order, even if it meant making an exception to the delivery area given the circumstances. I am not interested in a coupon. I expect this issue to be taken seriously and addressed so another customer does not have to deal with the same unacceptable experience.
• OF

  Oliver Falardeau

  Aug 22, 2025
  1.0
  DO NOT GO TO THIS ESTABLISHMENT Waited over an hour and a half for 1 order of Cinnabons and had wasps swarming us in our booth. Everything was sticky and cups had dirt in them. Also me and my party have tingling feelings in legs and chest.

Frequently Asked Questions About Pizza Hut