McDonald's

3.5
1665 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2593 Capital Ave SW, Battle Creek, MI
49015, United States

Hours

Reviews

3.5
1,665 reviews
5 stars
565
4 stars
363
3 stars
326
2 stars
153
1 star
258

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times for orders.

Food Quality

Many reviews highlighted issues with food quality, including cold, stale, or improperly prepared items.

Cleanliness

There were mixed reviews on cleanliness, with some customers noting clean bathrooms while others reported unsanitary conditions.

Staffing Issues

Several customers mentioned inadequate staffing leading to slow service and poor management.

Ordering Experience

The use of kiosks for ordering was criticized, with customers expressing a preference for human interaction.
  • EL
    Esdras Lima
    1 day ago
    1.0
    Bad experience in mobile order curbside I waited more than 15 minutes for my order and they never arrived if they don't have time to go out to leave the order they should remove that
  • WF
    wesley Fry
    Nov 12, 2025
    4.0
    It's McDonald's, the service is great they are helpful. I don't like all the condiments being taken away from the dinning area.
  • MM
    Mike M
    Nov 11, 2025
    3.0
    Hated having to use kiosk to order, since no one at counter. Did like the self serve drink station. Rose the lobby lady was very friendly and stopped by each table, chatted with those who wanted to and moved on for those you didn't. Food was fine, it's McDonald's, so get what you expect. Miss the old restaurants that were more fun and not so sterile.
  • EH
    Emily Hill
    Nov 10, 2025
    1.0
    Even had onions between the cheese. Paid with cash so I can’t get a refund and I’m definitely not driving back after I just got home. This location messed up every order I’ve had there.
  • MM
    M. Affan Malik
    Nov 9, 2025
    5.0
    Awesome staff. Substituted egg muffin bacon with extra egg because of religious reasons for me. A+ service.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 2593 Capital Ave SW, Battle Creek, MI?

McDonald's is open daily from 5:00 AM to 11:00 PM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open from 5:00 AM to midnight Sunday through Thursday, and extends to 1:00 AM on Fridays and Saturdays.