McDonald's

3.6
1899 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
15901 11 Mile Road, Battle Creek, MI
49014, United States

Hours

Reviews

3.6
1,899 reviews
5 stars
674
4 stars
417
3 stars
381
2 stars
148
1 star
279

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times and poor service, with some feeling ignored or unacknowledged by staff.

Food Quality

Feedback on food quality was mixed, with some praising fresh and hot items while others complained about cold or poorly prepared food.

Employee Attitude

Customer experiences varied widely regarding employee friendliness, with some noting positive interactions while others described rude or unhelpful staff.

Cleanliness

While some customers found the location clean, others reported dirty tables and unsanitary conditions.

Drive-Thru Experience

The drive-thru service was frequently criticized for being slow and inefficient, leading to frustration among customers.
  • AK
    Adam K
    4 days ago
    5.0
    Shana made sure I got my coffee exactly how I like it. She was friendly and professional and made my experience awesome.
  • KS
    Krystal Scott-Rhodes
    Nov 1, 2025
    2.0
    After midnight, I ordered and paid for a large coffee for my travels to keep me going on the road. After paying for the order, I was told by the manager that they would not be able to fill my order because they close in 30 minutes and they don't want to brew a fresh pot of coffee because they rest of the coffee would go to waste. I've never in my life been told that I can't be served a coffee 30 minutes before closing. I explained that I'm a paying customer, which I thought was obvious. After trying to negotiate with the managerto make the coffee I paid for (during which she did offer to refund my $1.69, and even suggested that I get a coffee from the gas station) she finally, grudgingly, decided to make the coffee after I asked her to please make the coffee. Btw, they were filling everyone else's order. I'm not the one to turn everything into a race issue, but with the manager being a Caucasian female, and me being a Black American, it definitely FELT like the 1950s. However, I'll give her the benefit of the doubt and assume that was not her intention. I'll pray for her and my feelings. I would have given them 1 star, but decided that 2 would be gracious considering that the negotiations went in my favor????
  • JG
    James Grant
    Oct 21, 2025
    2.0
    Nice employees. Forgot all 6 of my sauces for my nuggs. Hamburger was burned nuggets were cold. 50$ order with only one warm item the fries everything was soggy as well only a 10 minute drive home so ik it wasnt that.
  • FI
    Fire and Ice
    Oct 14, 2025
    1.0
    Food was fine. But I asked about the Monopoly pieces and was given a brochure with info. Ordered specific items to ensure I got the monopoly stickers on each item and when I get back to my truck, I get packaging that doesn’t have it. I mean, I asked about it, ordered it for that reason, and then don’t get it. This is happening nationwide. Least throw in a dang hash brown wrapper if you ran out, theres no excuse for neglecting to just so the right thing.
  • TS
    Toby Stark
    Oct 8, 2025
    1.0
    Waited for over 15 minutes to pay for my food and they didn’t even acknowledge me. Then I watched a worker come from the back and make a customers sundae that over filled and they used their fingers to remove the over filled part. If I wanted to sit and wait I would have went to a sit down restaurant.

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's for dine-in service?

McDonald's in Battle Creek, MI is open daily from 5:00 AM to midnight, except on Fridays and Saturdays when it closes at 1:00 AM.

When can I use the drive-thru service at this McDonald's location?

The drive-thru is open from 5:00 AM to midnight Sunday through Thursday, and until 1:00 AM on Fridays and Saturdays.