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Arby's

3.8
(765 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
619 North Ave, Battle Creek, MI
49017, United States

Hours

Reviews

3.8
765 reviews
5 stars
328
4 stars
186
3 stars
125
2 stars
38
1 star
88

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food temperature, freshness, and incorrect orders, leading to dissatisfaction.

Customer Service

Mixed reviews on customer service; while some praised friendly staff, others highlighted rudeness and poor handling of orders.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, particularly in the bathrooms.

Service Speed

Many customers experienced long wait times, especially in the drive-thru, impacting their overall satisfaction.
  • TJ
    Torrey Jackson
    Feb 16, 2026
    4.0
    This location is always excellent, the Manager Nick and his crew are hard workers and deliver fresh food quickly every visit.
  • MH
    Mr. Sharami Hall
    Feb 11, 2026
    3.0
    Always love Arby's.. Just depends on the individual location.
  • SG
    Sandra Graham
    Feb 10, 2026
    1.0
    Not just this time but every time the food is served cold to the touch of the sandwich fries being in the basket for awhile. I could be wrong but I thought food is only good for 30 minutes before dropping more for hot food. Although advertising pictures of good and delicious you don't get that. So disappointed North Avenue you need to come up.
  • CC
    charles converse
    Jan 5, 2026
    5.0
    Food is usually in line when I visit Arbys. Usually use drive through. Staff always friendly.
  • KH
    Kim Hancock
    Nov 5, 2025
    2.0
    Eric Paschel who works up front taking customer orders is very rude. I just became a reward member. My coupon stated a free sandwich with any purchase. I asked Eric what sandwich was included. He stated regular roast beef or beef and cheddar. I said will you make sure since it does not state a specific sandwich. He hollered for someone in the back. This man stated it's any sandwich. I told Eric I would take the 1lb roast beef sandwich. He gave me the half pound and acted very frustrated with me. With his rude personality I didn't try to tell him my order was wrong.

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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