Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with reports of rude staff, unprofessional behavior, and long wait times.
Food Quality
Customers frequently complained about receiving cold, stale, or incorrect food orders, with some mentioning health concerns related to food safety.
Cleanliness
The restaurant was often described as dirty, with unclean tables and bathrooms, contributing to an unpleasant dining experience.
Refills Policy
Many customers expressed disappointment over the lack of drink refills, which is a standard practice at other McDonald's locations.
Management Issues
Several reviews pointed to ineffective management, with complaints about staff morale, order handling, and overall operational efficiency.
RS
Rare Heart Society
Nov 16, 2025
1.0
I hate giving 1 star because people are nice and make sure you’ve been helped which is rare because with the apps and kiosks, most people ignore customers now. But idk what i have to do to get food like the people in these positive reviews. I’ve only gotten good food here once. Every other time it’s like today. Either the fryer needs cleaning and new oil or they are dropping dead food back into grease and serving it. It’s disgusting and we can taste the oil. and they are not even salting the fries after they drop them back into the grease. So you get warm, stale, tasteless fries with not even salt. And the nuggets do NOT taste the same after being redropped. It’s disgusting and FRUSTRATING. Please stop doing this to me. I rarely eat fast food because no one cares about what they serve. But please bro, sometimes I just want some mcnuggets and fries. Why can’t I just get them served the way they are supposed to be. I am not even asking for Made to Order but stop serving dead leftovers and making them worse by putting them in grease again. Literally about to cry I am so frustrated by this. Over and Over. We are not stupid…
BB
BullOnWallSt
Nov 8, 2025
5.0
Best one of all. Normal chicken snack wrap not this 2 inch piece stuff everywhere else
MM
MKK
Oct 27, 2025
1.0
One of by far the worst McDonald’s in Michigan their customer service was terrible and some worker named Adriana was by far one of the worst Fast food workers I’ve ever met. She shouldn’t even have a job the way that she talks to a customer is unacceptable no matter where you working at. You should still treat people with respect cause sweetheart respect is what was given first but to be disrespectful is crazy, especially to somebody who is paying, literally willing to pay for some food. It’s outrageous. Honestly, they’re very lucky that I don’t know who the manager is because babe we need to have a chat like seriously that is so unprofessional and it is downright inappropriate how she acted. I’m very surprised that she even got a job McDonald’s need to seriously consider who they actually hired because people like that shouldn’t be At the window or in the establishment in general cause why are you acting rude to a customer?.
AB
Alex Bennett
Oct 26, 2025
4.0
No soda fountain in the lobby of this location, they seem to be disappearing from all locations. Our food was made correctly and quickly, just no fountain is disappointing as every other fast food chain has them and now its a hassle to have to ask for a refill.
DC
Destiny Carr
Oct 21, 2025
1.0
WORST MCDONALD'S EVER DONT GO HERE HORRIBLE CUSTOMER SERVICE
What are the regular opening hours of McDonald's at 3950 Baldwin Rd, Auburn Hills?
McDonald's at 3950 Baldwin Rd, Auburn Hills is open Monday to Friday from 5:00 AM to 11:00 PM, Saturday and Sunday from 6:00 AM to 11:00 PM.
What time does the drive-thru at this McDonald's location operate?
The drive-thru is open daily from 5:00 AM to midnight.
Is delivery available from this McDonald's, and what are the delivery hours?
Yes, delivery is available daily. The delivery hours are Monday to Friday from 5:30 AM to 11:30 PM, Saturday from 6:00 AM to 11:30 PM, and Sunday from 6:00 AM to 10:30 PM.
What types of payment can I use at this McDonald's?
You can pay using American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services does McDonald's Auburn Hills location offer?
The services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Can I order from McDonald's Auburn Hills using a mobile app?
Yes, you can order using the McDonald's App available on the Apple App Store and Google Play Store.
What is the address and contact number for McDonald's in Auburn Hills, MI?
The address is 3950 Baldwin Rd, Auburn Hills, MI 48326, and the phone number is +1 248-335-9160.
What nearby attractions or shopping centers are close to McDonald's at Baldwin Rd?
Nearby attractions include LEGOLAND Discovery Center Michigan, Star Theatre - Great Lakes Crossing, AMC Star Great Lakes 25, Round One Entertainment bowling alley, and Great Lakes Crossing Outlets shopping center.
Are there any coffee shops near this McDonald's location?
Yes, Gloria Jeans Coffees and Tim Hortons are nearby coffee shops where you can enjoy a beverage before or after your meal.
Can I visit any jewelry stores near McDonald's at Baldwin Rd?
Yes, nearby jewelry stores include Helzberg Diamonds, PANDORA Jewelry, and Jared, ideal for gift shopping during your visit.