McDonald's

3.6
1727 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3950 Baldwin Rd, Auburn Hills, MI
48326, United States

Hours

Reviews

3.6
1,727 reviews
5 stars
622
4 stars
402
3 stars
293
2 stars
137
1 star
273

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, unprofessional behavior, and long wait times.

Food Quality

Customers frequently complained about receiving cold, stale, or incorrect food orders, with some mentioning health concerns related to food safety.

Cleanliness

The restaurant was often described as dirty, with unclean tables and bathrooms, contributing to an unpleasant dining experience.

Refills Policy

Many customers expressed disappointment over the lack of drink refills, which is a standard practice at other McDonald's locations.

Management Issues

Several reviews pointed to ineffective management, with complaints about staff morale, order handling, and overall operational efficiency.
  • RS
    Rare Heart Society
    Nov 16, 2025
    1.0
    I hate giving 1 star because people are nice and make sure you’ve been helped which is rare because with the apps and kiosks, most people ignore customers now. But idk what i have to do to get food like the people in these positive reviews. I’ve only gotten good food here once. Every other time it’s like today. Either the fryer needs cleaning and new oil or they are dropping dead food back into grease and serving it. It’s disgusting and we can taste the oil. and they are not even salting the fries after they drop them back into the grease. So you get warm, stale, tasteless fries with not even salt. And the nuggets do NOT taste the same after being redropped. It’s disgusting and FRUSTRATING. Please stop doing this to me. I rarely eat fast food because no one cares about what they serve. But please bro, sometimes I just want some mcnuggets and fries. Why can’t I just get them served the way they are supposed to be. I am not even asking for Made to Order but stop serving dead leftovers and making them worse by putting them in grease again. Literally about to cry I am so frustrated by this. Over and Over. We are not stupid…
  • BB
    BullOnWallSt
    Nov 8, 2025
    5.0
    Best one of all. Normal chicken snack wrap not this 2 inch piece stuff everywhere else
  • MM
    MKK
    Oct 27, 2025
    1.0
    One of by far the worst McDonald’s in Michigan their customer service was terrible and some worker named Adriana was by far one of the worst Fast food workers I’ve ever met. She shouldn’t even have a job the way that she talks to a customer is unacceptable no matter where you working at. You should still treat people with respect cause sweetheart respect is what was given first but to be disrespectful is crazy, especially to somebody who is paying, literally willing to pay for some food. It’s outrageous. Honestly, they’re very lucky that I don’t know who the manager is because babe we need to have a chat like seriously that is so unprofessional and it is downright inappropriate how she acted. I’m very surprised that she even got a job McDonald’s need to seriously consider who they actually hired because people like that shouldn’t be At the window or in the establishment in general cause why are you acting rude to a customer?.
  • AB
    Alex Bennett
    Oct 26, 2025
    4.0
    No soda fountain in the lobby of this location, they seem to be disappearing from all locations. Our food was made correctly and quickly, just no fountain is disappointing as every other fast food chain has them and now its a hassle to have to ask for a refill.
  • DC
    Destiny Carr
    Oct 21, 2025
    1.0
    WORST MCDONALD'S EVER DONT GO HERE HORRIBLE CUSTOMER SERVICE

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 3950 Baldwin Rd, Auburn Hills?

McDonald's at 3950 Baldwin Rd, Auburn Hills is open Monday to Friday from 5:00 AM to 11:00 PM, Saturday and Sunday from 6:00 AM to 11:00 PM.

What time does the drive-thru at this McDonald's location operate?

The drive-thru is open daily from 5:00 AM to midnight.