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Dunkin'

3.2
(382 reviews)

Business Details

(248) 499-7546
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Auburn Hills, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2701 University Dr, Auburn Hills, MI
48326, United States

Hours

Reviews

3.2
382 reviews
5 stars
154
4 stars
44
3 stars
32
2 stars
23
1 star
129

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, particularly in the drive-thru, with long wait times for orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including wrong items and poorly made drinks.

Staff Attitude

Several customers experienced rude or unprofessional behavior from staff, impacting their overall experience.

Product Quality

Feedback indicated inconsistent quality of food and drinks, with some items tasting stale or poorly prepared.

Customer Service

While some customers praised friendly staff, many others reported negative interactions, suggesting a lack of consistent customer service.
  • YV
    Y.A V.P
    2 days ago
    5.0
    El cafe esta delicioso compramos Dunkinlatte recomendado muy delicioso, si eres de los que no consumen azúcar solo dile a la muchacha que sin dulce ... porque si viene con dulce 😁 los que nos atendieron fueron muy amable y pacientes 🌷💖
  • SB
    shela black
    Feb 21, 2026
    5.0
    I got a glove for being in line at 10:00 a.m. yesterday I've never received anything like that before I was so excited
  • SR
    Sherly Robinson
    Feb 13, 2026
    1.0
    I drive to Oakland University multiple times a week and every single time I have bought iced coffee from this Dunkin it has been wrong. If you drink your coffee with Oatmilk do not buy it from here. They either add Almond milk, do not add any milk or will tell you "they just ran out of oat milk" and if it is okay to substitute with almond milk. I have bought munchkins and they are good.
  • IJ
    Isabella Jaynes
    Feb 5, 2026
    2.0
    This dunkin kinda sucks now. Iv been coming here for 2 years regularly and have never had this issue. I don’t know if you guys have new management or what but when you charge that much for coffee it’d be nice if you didn’t fill the ENTIRE cup with ice…that’s actually crazy the cup is so heavy cause it’s all ice, I feel like I barley drink it and it’s gone. I ask for light ice hoping maybe I’ll get a bit more coffee for what I’m paying but nope you leave like 3 inches from the top. I get it’s all measured out or whatever but damn what a disappointment. It’s actually laughable it’s so stupid. Don’t waste your money on a drink that will be gone in a few sips trust me it’s not worth it.
  • EL
    Emma Langstaff
    Feb 2, 2026
    1.0
    I am embarrassed to say that we have been regulars to this establishment for over a year now when it is expected that your mobile order will not be ready in 10 minutes, 15 minutes.. try 28 minutes like today. Not only is the delay a problem, but the manager and his staff refuse to acknowledge the delay, let alone apologize. Into the drinks, point blank, they suck. They ALWAYS taste different, even ordering the exact same drink every day, and by different, I mean bad or tolerable - but never good. Maybe you’ve gotten lucky that your order is ready within 10 minutes, but the drink itself will definitely be horrible. The final straw for us to stop punishing ourselves with the abusive relationship that is going to this Dunkin, was that after waiting almost 30 minutes with an acknowledgment of my existence after 10, the manager hands me my drink with no apology (surprise: it sucked) and then his employee hands us the second drink with a giant passive aggressive grin on her face and guess what? He opened the cup to it being almost halfway empty - a small latte and its halfway empty. Absolutely unbelievable.. 15 minutes late to work for the catastrophe that is this place. Listen, do yourself a favor, unlike myself UNTIL TODAY, and don’t go to this place. You’ll end up miserable every single day just because this Dunkin is nearby your home or university. DON’T DO IT!

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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