Numerous reviews highlighted consistently rude and unhelpful staff, with many customers feeling ignored or mistreated.
Food Quality
Many customers reported poor food quality, including cold, overcooked, or improperly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty counters and floors.
Order Efficiency
Customers frequently complained about long wait times and disorganization in order processing, leading to incorrect or incomplete orders.
AP
Amber P.
4 days ago
2.0
Every time I go to this location, there always seems to be something. One time I got my food, but had to wait 15 extra minutes until I was able to flag someone to get my drink. Employees are always rude and I've even seen/heard them argue with customers. This time I had ordered ranch for the cheese sticks and I got bleu cheese that smells terrible, is separated, and almost looks like it should have been Italian dressing for how discolored it was. Not sure if they made sure it was refrigerated or not. The cheese sticks and sandwich were still good.
DJ
Devon “Devon” Johnston
Jan 4, 2026
2.0
Have gone to Phillys countless through the mobile app to skip the line and questionable service. However, everytime I order they always mess up my order somehow. Usually, it is adding tomatoes when I asked for them to be removed (annoying but I just pick them off), but now it has become removing Mayo randomly when that was not asked for in the order or keeping mushrooms in when asked to be removed. I am not sure if its an issue with the app or staff, but please do not get food at this location if you are a 'picky eater' at all and will not eat one thing on the cheesesteak. Otherwise, (if made right) the Philly cheesesteaks are pretty good here.
GA
Ghassan Alsalah
Dec 28, 2025
1.0
Food quality is very poor, the sandwiches looks and tastes nasty. They even refused to take the company officials coupon and the staff were rude.
DL
Destiny Lynn
Nov 23, 2025
1.0
Literally craving Charleys, planned the whole trip around coming here .. waited in line watched everyone in front of order then when we got up front was told they were closing for the day, we were the last people in line, they could have took us ..it was only 4:30...
SC
Samantha Cremer
Nov 17, 2025
1.0
These burnt charcoal briquettes are the chicken nuggets they gave for my kids meal. They were rock hard. The employees were rude and seemed put out doing their job. They were so rude I didn’t feel comfortable going back to ask for a refund so I went and got my kid food from somewhere else. Would not recommend and will not return.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular operating hours for Charleys Cheesesteaks?
Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Does Charleys Cheesesteaks offer delivery services?
No, Charleys Cheesesteaks is closed for delivery services every day of the week.
Is there a drive-through option available at Charleys Cheesesteaks?
No, Charleys Cheesesteaks does not offer drive-through services at any time.
Can I do a pickup order at Charleys Cheesesteaks?
No, pickup orders are not available as the pickup service is closed throughout the week.
Does Charleys Cheesesteaks provide takeout services?
No, takeout services are not offered since the takeout hours are closed all week.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, Mastercard, and Visa.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 4406 Baldwin Rd., Auburn Hills, MI 48326, United States.
What are some nearby dining options around Charleys Cheesesteaks?
Nearby dining options include Stir Crazy Fresh Asian Grill, Panda Express, The Hummus and Pita Company, Johnny Rockets, Taco Bell, and Rainforest Cafe, offering a variety of cuisines for visitors to enjoy before or after visiting Charleys Cheesesteaks.
Are there family-friendly places near Charleys Cheesesteaks?
Yes, family-friendly places such as PEPPA PIG World of Play Michigan and SEA LIFE Michigan Aquarium are nearby, perfect for entertaining children during your visit to the area.
What shopping options are available near Charleys Cheesesteaks?
Nearby shopping includes Spencers, Pandora, Windsor Fashions, Kay Jewelers Outlet, Sunglass Hut, and Finish Line, making it convenient to shop for clothing, jewelry, and accessories around your meal.