Charleys Cheesesteaks

2.7
319 reviews

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
4406 Baldwin Rd., Auburn Hills, MI
48326, United States

Hours

Reviews

2.6
242 reviews
5 stars
61
4 stars
34
3 stars
18
2 stars
12
1 star
117

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers feeling ignored or mistreated.

Food Quality

Many customers reported poor food quality, including cold, overcooked, or improperly prepared items.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty counters and floors.

Order Efficiency

Customers frequently complained about long wait times and disorganization in order processing, leading to incorrect or incomplete orders.
  • AP
    Amber P.
    4 days ago
    2.0
    Every time I go to this location, there always seems to be something. One time I got my food, but had to wait 15 extra minutes until I was able to flag someone to get my drink. Employees are always rude and I've even seen/heard them argue with customers. This time I had ordered ranch for the cheese sticks and I got bleu cheese that smells terrible, is separated, and almost looks like it should have been Italian dressing for how discolored it was. Not sure if they made sure it was refrigerated or not. The cheese sticks and sandwich were still good.
  • DJ
    Devon “Devon” Johnston
    Jan 4, 2026
    2.0
    Have gone to Phillys countless through the mobile app to skip the line and questionable service. However, everytime I order they always mess up my order somehow. Usually, it is adding tomatoes when I asked for them to be removed (annoying but I just pick them off), but now it has become removing Mayo randomly when that was not asked for in the order or keeping mushrooms in when asked to be removed. I am not sure if its an issue with the app or staff, but please do not get food at this location if you are a 'picky eater' at all and will not eat one thing on the cheesesteak. Otherwise, (if made right) the Philly cheesesteaks are pretty good here.
  • GA
    Ghassan Alsalah
    Dec 28, 2025
    1.0
    Food quality is very poor, the sandwiches looks and tastes nasty. They even refused to take the company officials coupon and the staff were rude.
  • DL
    Destiny Lynn
    Nov 23, 2025
    1.0
    Literally craving Charleys, planned the whole trip around coming here .. waited in line watched everyone in front of order then when we got up front was told they were closing for the day, we were the last people in line, they could have took us ..it was only 4:30...
  • SC
    Samantha Cremer
    Nov 17, 2025
    1.0
    These burnt charcoal briquettes are the chicken nuggets they gave for my kids meal. They were rock hard. The employees were rude and seemed put out doing their job. They were so rude I didn’t feel comfortable going back to ask for a refund so I went and got my kid food from somewhere else. Would not recommend and will not return.

Frequently Asked Questions About Charleys Cheesesteaks

What are the regular operating hours for Charleys Cheesesteaks?

Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.

Does Charleys Cheesesteaks offer delivery services?

No, Charleys Cheesesteaks is closed for delivery services every day of the week.