Taco Bell

3.4
1435 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 3860 S. State Rd. in Ann Arbor. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
3860 S. State Rd., Ann Arbor, MI
48108, United States

Hours

Reviews

3.4
1,435 reviews
5 stars
507
4 stars
290
3 stars
200
2 stars
116
1 star
322

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and long wait times.

Order Accuracy

Many customers experienced issues with incorrect or incomplete orders, leading to frustration and disappointment.

Food Quality

Food quality is inconsistent, with reports of cold, improperly prepared, or burnt items, though some customers enjoyed their meals.

Speed of Service

Service speed is often criticized, with long wait times reported at both the drive-thru and inside the restaurant.

Cleanliness and Atmosphere

Concerns about cleanliness and the overall atmosphere have been raised, with some customers noting unsanitary conditions.
  • MS
    Mirakal Shell
    2 days ago
    2.0
    ordered a crispy cantina chicken taco it came with cheese half melted and fallin apart. also ordered chips & cheese and got a scoop of crumbs. very dissatisfied but there were only 2 gentlemen i seen working so i know they were struggling
  • JW
    Jack Wichlacz
    Nov 18, 2025
    1.0
    Horribly incompetent. I spent half an hour also known as my entire lunch break waiting in line and it only moved up two car lengths. The woman taking orders also sounded very high making me repeat myself several times. I would recommend foraging for food before going here. Worst Taco Bell I've ever been to.
  • TA
    Travis Asher
    Nov 15, 2025
    1.0
    Avoid this location. I ordered a cantina burrito and they gave me a tortilla shell with literally nothing in it. You go here, spend 25 dollars and get absolutely nothing. Never again.
  • CC
    Christina
    Nov 13, 2025
    5.0
    Downloaded the app and got free food and better deals. Their new crispy chicken taco is really tasty. You can't go wrong with the Doritos Locos Tacos. We can't get enough if the mini Cinnabons. More favorites are the Mexican Pizza, chicken or steak Gorditas and Nacho Supreme.
  • NN
    Nik
    Nov 3, 2025
    2.0
    This location is convenient for me on my way home from work & I used to come here a lot so I could use my app & get rewards but I can't take it anymore. The wait is horrendous no matter what time of day. I understand that this is probably a really busy location, so I'm willing to extend some grace, but it's about a 40 minute wait minimum every single time regardless of whether you're going through the drive-thru or picking up inside. Mike & another gentleman are the only competent staff members I've run into & they know how to continue to provide excellent customer service during their busiest times. I usually always go through the drive-thru when I go to this location, but one time recently, I decided that I wanted to pick my order up in the store. I tried to update my pick-up location in the app but I was having a hard time so I went inside the store & saw Mike. I talked to Mike & he was either going on break or leaving for the day, so he notified his team members that I wanted to pick-up inside before leaving. I waited for about 30 minutes, which is standard at this location so I didn't think anything of it, but I decided to check in just in case there was a miscommunication. I went to the counter & when I finally got someone's attention, I asked about my order. They grabbed my order for me which appeared to be ready for me at the drive-thru. I didn't complain at all because I understood that there might have been a miscommunication. However, the young woman working the drive-thru took it upon herself to engage me directly & tell me that it was ready for me at the drive-thru because that's the option that I had selected in the app. I can't tell you how angry this made me. Before you decide to get sassy with customers & try to tell them that they are at-fault, you should probably know the situation first. But that's too much to ask for from anybody working here because nobody at this location knows anything & always walk around aimlessly like they are confused. This isn't the last time that I went to this location, but it definitely contributed. I miss Mike.

Frequently Asked Questions About Taco Bell

What are the operating hours for the Taco Bell drive-through in Ann Arbor?

The drive-through at Taco Bell in Ann Arbor is open from 9:00 AM to 3:00 AM Monday through Wednesday and Sunday, and from 9:00 AM to 4:00 AM Thursday through Saturday.

Does this Taco Bell location offer online ordering?

Yes, you can order ahead online or via the mobile app for pickup or delivery.