At Papa Johns Pizza in Ann Arbor, MI, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Ann Arbor pizza for any occasion. Call us for pizza delivery in Ann Arbor or stop by 877 W EISENHOWER PKWY for carryout to order the best pizza in Ann Arbor, along with breadsticks, wings, and more!
Im writing this review to formally request a refund/ store credit following a highly unprofessional experience at this location on 2/28 I placed my order via the app at 7:30 PM, but never received a notification that it was ready. When I arrived at 8:30 PM to pick it up, the experience went downhill immediately.
I let him know "I'm sorry I was to be here earlier but no notification let me know it was ready" I pulled a $50 bill out
The on-duty supervisor (a thin Caucasian male with a bun, no name tag) was incredibly impatient and rude when I attempted to pay with a $50 bill. Despite my offer to purchase additional items to bring my total closer to the bill amount, he flatly refused and was visibly aggressive.
I had to leave the store to get change elsewhere, and when I returned, he literally threw my pizza onto the counter.
No sign on premises regarding stores alleged policy of $50 bills refused
Because of the app's failure to notify me and the delay caused by the payment issue, the pizza was cold and rubbery by the time I received it.
The only reason this isn't a zero-star review is because of Selena. I know this as she introduced herself.
I initially thought she was the manager because of how professional, empathetic, and clear she was regarding store policies. While she was trying to de-escalate the situation, the supervisor continued to be aggressive from the back, telling me "you can leave now" while I was having a calm conversation with Selena.
As a customer who was not yelling or being disruptive, I find it unacceptable to be treated with such hostility by a SUPERVISOR especially
I am seeking a full refund for the cold, inedible food and a credit for the significant inconvenience and poor treatment from your supervisor I received.
I look forward to a response from the owner to rectify this.
RR
Randall Rankin
Feb 10, 2026
1.0
Ordered online. Set for a 4PM delivery. At 4:30 we called the store. Oh we don't deliver, door dash delivers for us. At this point it's already a half hour old. I ask when we can expect our order and he says he'll call Door Dash and ask them to expedite. I said great cold food.. to which he replies ' oh it'll be warm it's under the heat lamps' finally got our order, 50 minutes late and barely Luke warm. We were staying in a hotel 1.1 miles away! Papa John's used to be one of our favorites. They are really slipping
:-(
LB
Laura Bailey
Feb 8, 2026
2.0
We ordered pizza to eat while watching the Super Bowl. The stuffed crust pizza was not cooked all of the way and inedible, barely any sauce on the wings. Because the dough was not cooked the pizza basically fell apart.
MM
Michael McCarthy
Jan 29, 2026
5.0
The staff here was incredibly kind, professional, and helpful. The pizza tasted fresh and was really tasty as well!
What type of food does Papa Johns Pizza in Ann Arbor offer?
Papa Johns Pizza in Ann Arbor specializes in pizza made with signature sauce, fresh dough, and quality toppings, along with breadsticks, wings, and desserts.
Where is Papa Johns Pizza located in Ann Arbor?
Papa Johns Pizza is located at 877 W Eisenhower Parkway, Ann Arbor, MI 48103.
What services are available at Papa Johns Pizza in Ann Arbor?
The store offers delivery, takeout, order ahead, and serves lunch, dinner, and dessert.
Can I order Papa Johns Pizza online or via an app?
Yes, you can order online via their website or use the Papa Johns app available on both iOS and Android platforms.
Does Papa Johns Pizza offer any deals or specials?
Yes, you can find deals and specials by visiting the Papa Johns specials page linked on their website.
What are some nearby places I can visit around Papa Johns Pizza?
Nearby places include US Mattress for furniture shopping, Tropical Smoothie Cafe for smoothies and American cuisine, and Classy Canines for pet grooming services.
Are there other dining options near Papa Johns Pizza in Ann Arbor?
Yes, nearby dining options include V Kitchen Vietnamese Cuisine, Siam Square Asian fusion, Momo Sushi, and Bella Italia Italian restaurant.
If I am visiting Papa Johns Pizza, where can I get fitness or wellness services nearby?
Nearby fitness and wellness options include A2 Fitness Professionals gym, Reach Bodywork Studio for physical therapy and rehab, and various beauty salons like Kisselbeauty and Karin & Company Salon.
How can I find Papa Johns Pizza if I am using public transport or coming from nearby landmarks?
Papa Johns Pizza is situated at 877 W Eisenhower Parkway, Ann Arbor. You can use nearby landmarks such as US Mattress or Tropical Smoothie Cafe to locate it easily.
What other pizza competitors are near Papa Johns Pizza in Ann Arbor?
Competitors include Pizza Hut, Domino's, Little Caesars, Papa Murphy's, and Marco's Pizza, providing a variety of pizza options in the area.
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