Papa Johns Pizza

Reviews

• GS

  Grant Smith

  6 days ago
  5.0
  Was delicious tonight 3/7/26
• RP

  Rose Prairie

  Feb 28, 2026
  1.0
  Im writing this review to formally request a refund/ store credit following a highly unprofessional experience at this location on 2/28 I placed my order via the app at 7:30 PM, but never received a notification that it was ready. When I arrived at 8:30 PM to pick it up, the experience went downhill immediately. I let him know "I'm sorry I was to be here earlier but no notification let me know it was ready" I pulled a $50 bill out The on-duty supervisor (a thin Caucasian male with a bun, no name tag) was incredibly impatient and rude when I attempted to pay with a $50 bill. Despite my offer to purchase additional items to bring my total closer to the bill amount, he flatly refused and was visibly aggressive. I had to leave the store to get change elsewhere, and when I returned, he literally threw my pizza onto the counter. No sign on premises regarding stores alleged policy of $50 bills refused Because of the app's failure to notify me and the delay caused by the payment issue, the pizza was cold and rubbery by the time I received it. The only reason this isn't a zero-star review is because of Selena. I know this as she introduced herself. I initially thought she was the manager because of how professional, empathetic, and clear she was regarding store policies. While she was trying to de-escalate the situation, the supervisor continued to be aggressive from the back, telling me "you can leave now" while I was having a calm conversation with Selena. As a customer who was not yelling or being disruptive, I find it unacceptable to be treated with such hostility by a SUPERVISOR especially I am seeking a full refund for the cold, inedible food and a credit for the significant inconvenience and poor treatment from your supervisor I received. I look forward to a response from the owner to rectify this.
• RR

  Randall Rankin

  Feb 10, 2026
  1.0
  Ordered online. Set for a 4PM delivery. At 4:30 we called the store. Oh we don't deliver, door dash delivers for us. At this point it's already a half hour old. I ask when we can expect our order and he says he'll call Door Dash and ask them to expedite. I said great cold food.. to which he replies ' oh it'll be warm it's under the heat lamps' finally got our order, 50 minutes late and barely Luke warm. We were staying in a hotel 1.1 miles away! Papa John's used to be one of our favorites. They are really slipping :-(
• LB

  Laura Bailey

  Feb 8, 2026
  2.0
  We ordered pizza to eat while watching the Super Bowl. The stuffed crust pizza was not cooked all of the way and inedible, barely any sauce on the wings. Because the dough was not cooked the pizza basically fell apart.
• MM

  Michael McCarthy

  Jan 29, 2026
  5.0
  The staff here was incredibly kind, professional, and helpful. The pizza tasted fresh and was really tasty as well!

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