Panera Bread

3.9
653 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Ann Arbor is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
777 N University Avenue, Ann Arbor, MI
48104, United States

Hours

Reviews

3.9
653 reviews
5 stars
304
4 stars
169
3 stars
72
2 stars
40
1 star
68

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times for food and incorrect orders, leading to dissatisfaction.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Staff Performance

While some staff were praised for their friendliness and helpfulness, others were criticized for rudeness and poor service.

Food Quality

Customers expressed disappointment with food quality, citing small portions and incorrect ingredients.

Pricing Concerns

Many reviews mentioned that the prices were considered high relative to the quality and portion sizes of the food.
  • TT
    Traci Talley
    1 day ago
    1.0
    Stopped by after attending an event at the Hill Auditorium. The drink I paid for was not what I received. Even when I asked for the correct drink I did not receive it. Buyer beware speaking up when you have not rcvd all that you pay for. Panera will not get one more dollar from me.
  • AE
    Anna Evans
    Oct 22, 2025
    1.0
    if you don’t order on the app they’ll never make your food
  • JM
    Jennifer Mietz
    Oct 5, 2025
    1.0
    Our food took over an hour. Food was made incorrectly. The bathrooms were filthy. There was urine and toilet paper all over.
  • AA
    Annette Andersen
    Oct 5, 2025
    1.0
    I ordered Mac and cheese for my kids and it’s still not ready 40 minutes later. Panera used to be a nice cafe but the corporate overlords have ruined this business too. Waste of my time and money. I’ll only buy it at Costco because that’s the quality level it is now.
  • CP
    Cdawg P
    Sep 17, 2025
    4.0
    Panera Bread? How about Panera Head! It was early in the afternoon on a dreary Monday. Today was a special day, however. I decided to treat myself in the best way a college student can for lunch, going to Panera Bread instead of shoveling down the same meager offerings the dining halls on campus have to offer. No more Moroccan Chicken for me! As I strolled in, I was already set on what I wanted. The Chipotle Avocado Chicken Melt. It was still in stock. Perfect. I quickly ordered it on the kiosk out front, and waited the standard 45 minute wait time for my food. No worries though, I had nowhere else to be until my 2:30 AFRO 494 Class, “How it feels to be Black in America”. As I sat in the booth by myself, sending off LinkedIn connection requests to anyone who is remotely related to this university, someone came up on me from behind. “I do that too.” She said with a smile. Stunned and embarrassed, I quickly closed the tab. But it was too late. Drat. “Haha, you can never have enough connections in this job market” I said, playing it off. “That’s true! Are you also a senior?” She replied. “No, just a sophomore.” Crap, there goes that lie. “Then why are you sending off so many requests?” “Oh you know, I like seeing the number get higher. Forget about that. What’s your name?” After the embarrassing exchange, I actually got to know her a little, and she seemed like a pretty cool gal. She started to tell me about how a recent breakup she endured had bothered her, and before you know it, she was in the Panera Bread bathroom stall with me while a homeless woman was actively ODing on Opioids the next stall over. After wrapping up, we both scurried back to the main dining area, just in time for my food to come out. I never saw her again. What an experience. 4 stars for the slightly undercooked Mac ‘N Cheese.

Frequently Asked Questions About Panera Bread

Does Panera Bread at 777 N University Avenue accept reservations?

No, Panera Bread at this location does not accept reservations.

What are the regular operating hours for Panera Bread in Ann Arbor?

Panera Bread is open Monday through Saturday from 7:00 AM to 8:00 PM, and Sunday from 9:00 AM to 8:00 PM.