Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
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Numerous reviews highlighted rude and dismissive behavior from staff, with many customers expressing frustration over poor service and lack of professionalism.
Order Accuracy
A significant number of customers reported issues with incorrect orders, missing items, and overall dissatisfaction with how their requests were handled.
Cleanliness
While some customers noted that the restaurant was clean, others reported unsanitary conditions, particularly in the restrooms, indicating inconsistency in maintenance.
Food Quality
Feedback on food quality was mixed, with some customers enjoying their meals while others complained about cold, stale, or improperly prepared food.
Service Speed
Many reviews mentioned slow service, with long wait times reported both in the drive-thru and inside the restaurant, contributing to overall negative experiences.
GN
Grace Naumann
2 days ago
5.0
My husband and I came to the drive-thru on a Wednesday night at around 10PM and ordered 6 medium coffees with a bag of sugar and creamer to go. We were having a tough night and had to take these coffees to the hospital for family. The staff had to brew the coffee fresh and then had to walk it out to our car in 2 trays with a bag absolutely loaded with sugar and creamer. They were as fast as could be with such an order so late at night, and the coffee was more of a comfort to the family in the waiting room than I can say. Thank you very much ❤️
BO
Brianna Ontiveroz
Nov 16, 2025
1.0
WORST mcdonald’s I have ever been to. Every single time I order from here my food is wrong, my drink is watered down, and NOTHING is fresh.
NP
Neliz Pagan
Nov 15, 2025
1.0
I want to give no stars thats how Imuch I despise this place. I waited 5 to 10 mins on the first talk machine to try to get my order in. I kept saying hello and even said Hi to the camera. NOTHING, not even a " Im sorry we are busy give us a moment" when I went tobthe front there was nobody in front of me, no one. Just me. I see the girl on the first window on her phone. Mind you I dont mind if you want to look at your phone when there down time but you have to be PROFESSIONAL and be ATTENTIVE. Becuase my time with the coupon I wanted to use apparently expired I couldnt bring up the code again, I had to WAIT. Im am really angry. All I wanted was a simple $2 fries with the coupon and 1 cheeseburger. I had a tough night and this just.....She didnt offer anything not even an apology for making me wait without a response. So unprofessional, while this place is close to me, im never coming back. Don't go here unless you are planning to wait endlessly without response and only to see they aren't attentive at all. We all have tough jobs, I work 3, regardless do your job right.
TD
Tricia Desmarais
Nov 12, 2025
5.0
I've been coming to this location for years and it's always the best. I've never received cold food or an item made incorrectly. Most of the time it looks just like the advertisement photos. The staff are always super nice, though I can't say I've seen the same face twice. Interestingly from what I can tell, the Carpenter Rd location has the same franchise owner but it's one of the worst I've ever been to. I've tried several times over the years and it's just gotten worse, I threw out my coke after 2 sips. It must be a difference in the management, so give the Washtenaw Rd manager a bonus!
SJ
Steven Mcreynolds Jr
Nov 10, 2025
5.0
McDonald’s breakfast is always a winner, sausage McMuffin is the way to go