McDonald's

2.9
1799 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4775 Washtenaw Blvd, Ann Arbor, MI
48108, United States

Hours

Reviews

2.9
1,799 reviews
5 stars
469
4 stars
279
3 stars
302
2 stars
163
1 star
586

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive behavior from staff, particularly during evening shifts, leading to a negative dining experience.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor attention to special requests, causing frustration and dissatisfaction.

Speed of Service

Customers frequently complained about long wait times in both the drive-thru and dining areas, often citing slow service even during less busy hours.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and restrooms, contributing to an overall negative impression.

Food Quality

While some customers praised the food as hot and fresh, many others reported receiving cold or poorly prepared items, indicating inconsistency in food quality.
  • LW
    L Waters
    Dec 23, 2025
    1.0
    This place is a joke. The short light skin bald head male manager needs an attitude adjustment. They gave me a snack wrap and the chicken wasn’t even as long as half of the wrap. I asked for a piece of real chicken, he says this is real chicken, with an attitude and as I was leaving the restaurant I turned around and he was staring at me. Terrible!
  • CC
    Carla Coley
    Dec 19, 2025
    1.0
    I am not afraid to leave a review when it is needed the manager David was very rude. He snatched the fries out of my hand when I told him they were cold and then walked right past me as I was telling him that I had a second Friday that was cold as well. I did address the issue and he kept going like I wasn’t even talking to him. That is so rude especially for a manager we’re supposed to be able to come and get dependable food And service. I don’t know what this McDonald’s problem is or who their Franchise owner is but y’all have to do something about that McDonald’s. This would be my third time in a row having a issue with this McDonald’s, last time I’ve got a half a slice of cheese on my fish sandwich and when I asked about it today before I even got the sandwich, he said yes that’s how all sandwiches come but yeah I got a full slice of cheese this time. I don’t understand it you guys are confusing and I try to avoid this McDonald’s.
  • GL
    greg lister
    Dec 14, 2025
    5.0
    We dined in the food hot and fresh and it came out within a few minutes
  • BJ
    Brett Jensen
    Dec 10, 2025
    2.0
    I have a hard time with this one because the morning crew is typically great and really friendly. The guy who typically cashes me out in the morning is wonderful and great at his job. So I really can't give this place a 1 However, I've given this place multiple chances in the evening and have been disappointed more often than not. I have a consistent order, mcchickens, no lettuce, add american cheese. It's one thing if I'm not paying for the cheese, but I'm paying like a dollar per slice to be added onto the sandwich, so when it isn't added on, especially when I see the ticket which clearly states "add american cheese", it's upsetting because I wasted money. It's even more upsetting when I know whoever made this took the time to read "no lettuce" but ignored the thing I PAID for. I'm not going to have them remake it, I'm not going to sit in the drive-thru line and check both sandwiches, that's ridiculous. The thing that has finally pushed this over the edge was toasting the top of the bun to the point where it had a burnt taste, on both sandwiches. Never, from any mcdonalds, have I had anyone do that to a sandwich. I understand fast food cycles through employees fast so having consistent quality can be hard, but I'm just tired of basically wasting my money at this point. Maybe this is the universe telling me to stop eating like garbage. Certain evening workers are friendly, others will basically toss your food at you. Idk, you're flipping a coin with this location if you come in at any time that is not the morning.
  • KM
    Karie McCauley
    Dec 6, 2025
    1.0
    I would like to be fair and say that when I have been through on weekdays, the drive thru staff has been pleasant and polite. However, the Saturday morning crew is extremely rude, slow, and inaccurate. I waited a very long time in the drive thru for my mobile order, which I thought was understandable because it was a big order. Even though the young man only muttered the words "mobile" and "hash brown," then proceeded to slam the door in my face when I asked if he had given me everything, I was not going to leave a negative review. When I got home I realized that things were missing, so I went back. I made the horrible mistake of entering the building. It was dirty. It was crowded. Every single customer was unhappy and being ignored. When I was finally able to get someone's attention, I got a scoff and an eye roll for telling her that I was missing items from my order. I specifically told her what was missing. Obviously I am horrible for doing so, because that only elicited more eye rolling. She returned and shoved a bag at me. I told her that it wasn't what I asked for. It wasn't. She said it was. She told me to dump it out on the counter. I told her that she has got to be kidding. To be clear, my original order had 8 sausage burritos. I asked for hot sauce with them. I received 7 and no sauce. I asked this young lady for one burrito and 8 hot sauces. I received one burrito, about 15 mild sauces, and 3 hot sauces. Apparently clarifying that I wanted hot sauce was the insult of the century. She was very angry that I wanted what I had ordered. She stomped away. Like a toddler. I left without what I asked for because this young lady was angry that I asked for the thing that I ordered and paid for. On top of the horrible customer service from every direction, the dirty dining area, the angry atmosphere, and the general feeling of impending doom, the food was not even wrapped. Literally sandwiches loose in the bag because the employees can't be bothers to fold paper on them. The paper is there, too, but it isn't around the sandwich. Peak laziness. At least it was cold, too.

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

This McDonald's is open daily from 6:00 AM to 11:00 PM, except on Monday, Tuesday, and Sunday when it's open 24 hours.

Is the drive-through service available 24/7 at this McDonald's?

Yes, the drive-through is open 24 hours every day of the week.