McDonald's

3.1
1269 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3001 Lohr Rd, Ann Arbor, MI
48108, United States

Hours

Reviews

3.1
1,269 reviews
5 stars
358
4 stars
224
3 stars
227
2 stars
130
1 star
330

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and untrained employees.

Order Accuracy

Numerous complaints about incorrect orders, missing items, and issues with modifications were noted, leading to customer frustration.

Food Quality

Food quality was inconsistent, with reports of cold, overcooked, or poorly prepared items, contributing to a negative dining experience.

Cleanliness

The cleanliness of the restaurant was often criticized, with reports of dirty dining areas and unsanitary conditions.

Positive Experiences

Despite the negative feedback, some customers praised the fast service and friendly staff during specific visits.
  • TM
    TJ Masters
    5 days ago
    1.0
    Ordered a chicken sandwich and large fries. The fries were undercooked, not seasoned, and filled 60%.
  • BN
    Babette Nunoo
    Nov 13, 2025
    1.0
    I placed an order through the app and went through the drive-thru for pickup. After giving my code, the staff member asked me to pull forward and then move to the collection window. The lady there seemed confused about my order and asked me to park in spot #3. I waited for over 20 minutes before deciding to walk inside to ask about my order only to find out it hadn’t even been made and had been skipped, even though they were serving customers who arrived after me. To make matters worse, the beef patty in my burger was burnt adding to the frustration after already being made late for my appointment.
  • JH
    James Hinson
    Nov 12, 2025
    1.0
    Rudest mcdonalds i ever been too .. messed up my food and was mad at me like I did it wrong .. the app codes wasn't working and they wouldn't help fix it but every other mcdonalds does ..
  • DG
    David Gearhart
    Nov 2, 2025
    1.0
    Update on 11/10/2025: The store customer service manager reached out to me Noveember 7, 2025 and apologized for the mistake. I would normally leave it therr, but since there has been no follow up about how they plan to fix the fact they essentially stole from me, granted it was 3 dollars, but if they do that every 4 or 5 customers a day, thats basically grand larceny. I'm finding myself increasingly frustrated each day. Original post below: Messed up my order. I ordered nuggets for my kid on the way home knowing thats what she would want, and a meal for myself. The fries were half full and cold and the nuggets were missing. Didn't get my receipt after paying therefore I didnt have the store number so I had to relay on Google. When I did call 5 times the phone just kept ringing and ringing. Id avoid this location at all costs and just head somewhere else. If you're wondering I went to another mcdonalds to get nuggets. All while having a screaming crying kid in the vehicle because he didnt get his nuggets the first time around.
  • AA
    Angelina
    Oct 25, 2025
    1.0
    I ordered a Big Mac meal in order two McChicken sandwiches with no mayo they used to have no problem giving me just two sweet-and-sour sauce packs instead of the mayo they charged me only for one didn’t hear that I asked for two and then when I went inside and showed my receipt, it shows on there sweet-and-sour sauce pack 00+ $.49 so I thought I’d get one for free and one for $.49 but supposedly I was only charged for one. I am a pregnant mother and my baby was craving a McChicken with sweet-and-sour sauce. I guess I’ll just use honey mustard from now on at home.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open from 6:00 AM to 11:00 PM Monday through Tuesday and Sunday, from 12:00 AM to 11:59 PM on Wednesday, and from 6:00 AM to 4:00 AM Thursday through Saturday.

When is the drive-thru available at this McDonald's?

The drive-thru is open from 6:00 AM to midnight on Monday and Tuesday, 24 hours Wednesday through Saturday, and from 4:00 AM to midnight on Sunday.