McDonald's

3.1
1276 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3001 Lohr Rd, Ann Arbor, MI
48108, United States

Hours

Reviews

3.1
1,276 reviews
5 stars
361
4 stars
224
3 stars
227
2 stars
130
1 star
334

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing frustration over poor service and lack of accountability.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and inadequate responses from staff when mistakes were made.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, undercooked, or poorly prepared items.

Cleanliness

Several reviews mentioned dirty dining areas and unsanitary conditions, particularly in the bathrooms.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and quick service during less busy times.
  • CC
    Chrishawn Cruz-Calderon
    Dec 17, 2025
    1.0
    Please do not come here. They are rude, disrespectful and unprofessional. They mess up your order everytime. The manager on duty around 830 pm today needs to be fired as soon as possible. He came from behind the counter trying to escalate a simple situation with a simple solution. Utterly ridiculous behavior. There is no accountability.
  • DD
    DrakoGeckoGaming
    Dec 17, 2025
    1.0
    They screwed up my order not once, but twice in a row after I carefully explained what i wanted. Then the cashier got an attitude at me even after they got my order wrong. Terrible mcdonalds.
  • KM
    Kendra McClaine
    Dec 13, 2025
    1.0
    The worst customer service I’ve ever encountered. They forgot our food in the door dash bag. We get it, mistakes happen. I called to make sure they can remake it. Started out kind, until the worker was incredibly disrespectful. Hung up on me while I was trying to ask if they still have the order. Called them back, she tried to be polite at first and then a flip switched and she was rude once again. My husband went and picked the food up, and said she was rude again! I understand bad days happen, but there’s no need to be nasty when it was your mess up. Rude!!
  • LP
    Lindy Paffel
    Dec 2, 2025
    1.0
    I mobile ordered two snackwraps, a mcchicken and got a large fry for free with rewards (& 2 honey mustards). We got our food bag and realized they didn’t put the fries in the bag. We went around a second time and the speaker told us we could just pull around. We got to the second window and the girl with blue hair looked confused when I had a bag in my hand. I told her that they forgot my fries, and she asked me back “we forgot your fries?” I just said yes because why would I lie when the bag is right in front of us. She didn’t say anything just turned and grabbed a half full Large fry, handed it over and shut the window. No apologies or acknowledgement. Plus a lovely aggravated face as I sat there and looked at the disappointment of fries in front of me :) good thing they were FREE. Pictures attached for lack of quality control & expectation of what they’ll provide you for dinner service. It wasn’t busy at this time considering it was 6:30pm on a Monday.
  • BN
    Babette Nunoo
    Nov 13, 2025
    1.0
    I placed an order through the app and went through the drive-thru for pickup. After giving my code, the staff member asked me to pull forward and then move to the collection window. The lady there seemed confused about my order and asked me to park in spot #3. I waited for over 20 minutes before deciding to walk inside to ask about my order only to find out it hadn’t even been made and had been skipped, even though they were serving customers who arrived after me. To make matters worse, the beef patty in my burger was burnt adding to the frustration after already being made late for my appointment.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open from 6:00 AM to 11:00 PM Monday through Tuesday and Sunday, from 12:00 AM to 11:59 PM on Wednesday, and from 6:00 AM to 4:00 AM Thursday through Saturday.

When is the drive-thru available at this McDonald's?

The drive-thru is open from 6:00 AM to midnight on Monday and Tuesday, 24 hours Wednesday through Saturday, and from 4:00 AM to midnight on Sunday.