Jimmy John's

3.7
489 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3945 S State St, Ann Arbor, MI
48108, United States

Hours

Reviews

3.7
489 reviews
5 stars
221
4 stars
111
3 stars
48
2 stars
25
1 star
84

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently noted fast service, but many also reported issues with slow drive-thru and delivery times.

Order Accuracy

Numerous reviews highlighted problems with incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

While some customers praised the taste and freshness of the sandwiches, others reported stale bread and insufficient ingredients.

Customer Service

Feedback on staff behavior was mixed, with some praising friendliness while others complained about rudeness and poor service.

Operational Issues

Several customers experienced frustration with the location's inconsistent hours and drive-thru service.
  • JJ
    JB
    Dec 31, 2025
    1.0
    Slowest service ever at a Jimmy John’s… Zero ability to multi task pick ups and drive thru
  • DW
    Devon Williams
    Dec 27, 2025
    1.0
    Slow service for jj, terrible bread, and I've been here twice now. Constantly bad dry overcooked bread. Bad representation of jimmys brand.
  • GK
    Grant Kennedy
    Nov 19, 2025
    5.0
    Excellent ultimate Italian sub. Friendly and fast service!
  • JB
    James Budny
    Nov 15, 2025
    5.0
    Fantastic tasty sub sandwich!
  • DM
    DJ Martin
    Nov 4, 2025
    5.0
    I know it’s a small thing but the drive-thru teller was calm and kind and wished me a nice day. The food was ready fast too.