Many customers reported issues with incorrect orders, including missing toppings and wrong sandwiches.
Service Speed
While some customers praised the fast service, others experienced long wait times for both in-store and delivery orders.
Staff Attitude
Customer feedback highlighted a mix of friendly and unprofessional behavior from staff, with some praising the kindness of employees while others reported disrespectful actions.
Cleanliness
The cleanliness of the store and bathrooms received mixed reviews, with some customers noting dirty tables and unsanitary practices.
Delivery Issues
Several reviews mentioned problems with delivery, including long wait times and lack of available drivers.
D1
Demond Fisher 1
Dec 24, 2025
2.0
Wasted part of my lunch driving here to find out their Apple pay in Google pay don't work it's about the fourth time not coming back to the store anymore
QS
Quinn Strohacker
Oct 29, 2025
2.0
They gave me the complete wrong sandwich. I was taking it home to eat so I didn't see it till I had already left so there was no fixing it. I got a BLT and was given something else that I didn't order. I think this is not great service. The sandwich was still good but not what I payed for.
MF
Meagan Freeman
Oct 17, 2025
5.0
Always fast & Haley is the best!
AR
Another Reviewer
Oct 9, 2025
3.0
Please repeat back large modifications at the end. Just to make sure its right. Appreciate it.
MW
Mattie Ward
Oct 9, 2025
5.0
I don’t often write reviews for places, but this Jimmy John’s is the best! I live out of town and work here in Ann Arbor. I have a jimmy John’s close to my home that I rarely go to because the staff is often not very friendly and my food takes forever. But the staff at this Jimmy John’s on Zeeb Road is AMAZING! I just came in on a lunch break and literally every single worker today had the best attitude, were all extremely kind, accommodating and efficient. Every person that walked in with me was greeted with such kindness and everyone seemed genuinely happy to be taking care of their customers. It was a quick experience that left a good mark on my work day and this staff should be recognized for it! Thank you guys I will be returning!