Jimmy John's

3.4
222 reviews

About

Sandwich Restaurant

Location

Jimmy John's
929 E Ann St, Ann Arbor, MI
48104, United States

Hours

Reviews

3.4
222 reviews
5 stars
95
4 stars
32
3 stars
19
2 stars
23
1 star
53

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Many customers reported long wait times for delivery, with some orders taking over an hour or not being delivered at all.

Customer Service

Feedback on customer service was mixed, with some praising staff while others reported rude behavior and poor handling of complaints.

Food Quality

While many enjoyed the food, there were complaints about incorrect orders, stale bread, and overall food quality.

Hours of Operation

Customers expressed frustration over inaccurate hours of operation, with reports of the store closing earlier than advertised.
  • KB
    Kevin Bohannon
    Oct 17, 2025
    2.0
    Chronically understaffed... "Subs so slow you'll starve!"
  • TN
    Ty N
    Oct 14, 2025
    5.0
    Ultimately disappointed in an establishment that’s intended to please yet forget’s my girlfriend’s pickle she ordered and paid for!!! Now I get to feel her wrath rest of day and the slippery slope path she’s on because of the domino effect your store started. The amount of attitude I get to receive rest of day for your mistake is unacceptable. She said, “this hittin” and, “top 3 fs tho” so the food was good enough to make her forget about the pickle. I think that speaks volume. Nice job!
  • SH
    Sandy Hua
    Aug 29, 2025
    4.0
    The hours are often wrong but food and service is great
  • SF
    Steven Funston
    Aug 29, 2025
    5.0
    Exceptional Food and Superior Customer service!
  • AA
    Altima
    Jul 23, 2025
    5.0
    it was yum yum in my tum tum