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Brand Certified

Jimmy John's

3.4
(222 reviews)

Business Details

929 E Ann St, Ann Arbor, MI
48104, United States
(734) 913-9200

About

Sandwich Restaurant

Location

Jimmy John's
929 E Ann St, Ann Arbor, MI
48104, United States

Hours

Reviews

3.4
222 reviews
5 stars
94
4 stars
32
3 stars
19
2 stars
23
1 star
54
  • TP
    Travis Paterni
    Feb 24, 2026
    1.0
    Wow, don’t usually do reviews but here we go. Food was okay, but staff, service and overall experience were horrible. I’ve worked retail, I know how it is, but basic customer service is expected. Not rudeness and being mad that I entered the restaurant. I was given attitude from the start and at the end when I asked for a bag I got attitude and grumpy faces again. I said to my son as we were leaving that this might be the worst JJ I’ve been to. Their response as I walked out the door “then don’t come back then.” WOW, enough said. I visited store on 2/24 at 512p and will never return to this location.
  • KB
    Kevin Bohannon
    Oct 17, 2025
    2.0
    Chronically understaffed... "Subs so slow you'll starve!"
  • TN
    Ty N
    Oct 14, 2025
    5.0
    Ultimately disappointed in an establishment that’s intended to please yet forget’s my girlfriend’s pickle she ordered and paid for!!! Now I get to feel her wrath rest of day and the slippery slope path she’s on because of the domino effect your store started. The amount of attitude I get to receive rest of day for your mistake is unacceptable. She said, “this hittin” and, “top 3 fs tho” so the food was good enough to make her forget about the pickle. I think that speaks volume. Nice job!
  • GM
    Gwendolyn McGee McGee
    Oct 4, 2023
    5.0
    Manager Izzie (sp?) delivers exceptional customer service. She is pleasant and made me feel valued. She intently paid attention when I called about an issue with my order and immediately offered options to resolve my concern. Thanks for having her as an employee😁
  • KP
    Kel Partin
    Jun 20, 2023
    1.0
    The bacon for my sandwich was so cold that I paid 7 dollar just for bread and Lettuce :(

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Certified March 08, 2026Yext Knowledge Graph
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