Jimmy John's

3.3
183 reviews

About

Sandwich Restaurant

Location

Jimmy John's
600 Packard, Ann Arbor, MI
48104, United States

Hours

Reviews

3.3
183 reviews
5 stars
68
4 stars
36
3 stars
14
2 stars
12
1 star
53

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Many customers experienced long wait times for delivery, often exceeding an hour, leading to frustration.

Customer Service

Staff behavior was frequently criticized, with reports of rudeness and unprofessionalism from employees.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others reported issues with incorrect orders and soggy ingredients.

Speed of Service

In-store service was generally described as fast, but delivery service did not meet expectations for being 'freaky fast'.

Parking and Space

The location has been noted for having limited parking and small seating areas, which can be inconvenient for customers.
  • HT
    Hamawi Tech
    Sep 16, 2025
    1.0
    Told them to cut the sandwich in half he told me we dont have knifes which is a lie a resturant without a knife how does this work out anyways they are mean staff over here
  • CH
    Christy H
    Nov 10, 2024
    5.0
    Best sub ever!! Ingredients were fresh and loved the Sub. Would have liked a little more seating was busy when we stopped for lunch. But would stop again next time we are in town!
  • KO
    Kenneth O'Hanlon
    Apr 28, 2017
    1.0
    They completely screwed up my order despite the fact I tipped them quite well (35%), it could've been an honest mistake, but I've lived off of tips before and so when I see someone tip quite well I always made sure to hook them up in some way or another. This was not the case.
  • EH
    Evan Hall
    Dec 6, 2015
    1.0
    Ordering from them is like talking to a brick wall. After 3 hours of waiting (within that time I got something else) I decided to call and see what the deal was. After being put on hold twice, I was hung up on. Awesome