Business Details
About
Mexican Restaurant
Chipotle West Ann Arbor is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Chipotle Mexican Grill
2295 West Stadium Boulevard, Ann Arbor, MI
48103, United States
Hours
Reviews
2.3
631 reviews
5 stars
150
4 stars
38
3 stars
31
2 stars
37
1 star
375
What are people saying?
AI-generated from recent customer reviews
Ingredient Availability
Customers frequently reported that the restaurant was out of essential ingredients like rice, beans, and meats, leading to disappointment.
Service Quality
Many reviews highlighted poor service, including long wait times, understaffing, and unresponsive employees.
Cleanliness
The restaurant was often described as dirty, with unclean counters and dining areas, contributing to a negative dining experience.
Food Quality
Numerous customers expressed dissatisfaction with the quality of food, citing issues like small portions, undercooked rice, and unappetizing meals.
Management Issues
Several reviews pointed to poor management as a root cause of the ongoing problems, including consistent ingredient shortages and staff disengagement.
- RWRichard Way2 days ago1.0Wow, I was shocked. I’ve never been to a Chipotle that was this bad. At 5 pm on Thursday I ordered a steak bowl and they’re out of green peppers and onions, tomato salsa, and scrapping the bottom of the canister for bits of cheese. Not very appetizing. The portion was the smallest I’ve ever seen. As I’m walking out, thinking about grabbing napkins, of course four of the canisters were completely empty, they didn’t replenish them either and that area was not clean. Whoever owns this needs a wake up call!
- MTMaddie Timmer4 days ago1.0I’m trying to figure out how I paid for a 17$ order and these ppl gave me a bowl of chicken and cheese. No rice. No veggies no pico no sauce no sour cream no fork no NOTHING!!!!! Like u can’t be fr rn . Couple pieces of chicken and cheese . Then the sticker on the container has all these ingredients they just put chicken and cheese? Like girl you can’t be serious I’ve never been so irritated
- NYNavid Yazdi6 days ago1.0Take out order online in Chipotle app. When got home saw the combo order missed one of the meats and was half portion. None of the sauces were there. I had waited additional 15 minutes in store beyond pick up time without rushing them. still mistakes in the order.
- EAEric AckermanDec 30, 20252.0Pretty dismal storefront honestly. Rice cooker broke down, pop machine broke down, no forks, no napkins in the dispensers, no toilet paper in the men's bathroom. Every turn this place has something wrong with it. The burrito I had was fine enough but I'm not coming back to this place until there's new management.
- VTVincent ThomasDec 22, 20251.0I went into the restaurant at 7 PM on Monday night and they were out of several items and of the items they did have, they looked dried up and not appetizing at all.There was only one person working at the counter and two other people were joking around in the back and I thought they can’t be out of food could they? They have four more hours before they close. They obviously take no pride in giving good customer service. I will definitely be contacting corporate and they should send someone out to either close down this Location or fire everybody and get some employees who take pride and who actually care about their brand - seriously pathetic
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in West Ann Arbor offer?
Chipotle West Ann Arbor serves customizable Mexican-inspired dishes such as burritos, bowls, quesadillas, tacos, and salads using responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the operating hours of Chipotle Mexican Grill in West Ann Arbor?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Ann Arbor?
It is located at 2295 West Stadium Boulevard, Washtenaw, Ann Arbor, MI 48103, USA.
How can I order food online from Chipotle West Ann Arbor?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle mobile app available in the Apple App Store.
Does Chipotle West Ann Arbor have a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn free food and get exclusive offers.
What are some nearby fast-food options near Chipotle West Ann Arbor?
Nearby fast-food options include Burger King and Taco Bell, which offer additional choices if you're looking for variety in quick dining.
Are there other Mexican restaurants near Chipotle West Ann Arbor?
Yes, another nearby Mexican restaurant is Taco Bell, providing alternative Mexican fast-food options in the vicinity.
What are some nearby places for mobile phone services near Chipotle West Ann Arbor?
Nearby mobile phone stores include Verizon, AT&T Store, and Wireless Zone, which can be convenient if you need phone or electronic services before or after your meal.
Can I find other dining options near Chipotle West Ann Arbor?
Yes, nearby dining options include Cottage Inn Pizza for Italian cuisine and Gourmet Garden restaurant, offering a variety of food choices.
How can I contact Chipotle Mexican Grill in West Ann Arbor?
You can call them at +1 734-274-6185 or email at MI.3758.WestAnnArbor@chipotle.com for any inquiries.