Business Details
About
Mexican Restaurant
Chipotle Briarwood is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- DeliveryAvailable
- TakeoutAvailable
Location
Hours
Reviews
3.7
838 reviews
5 stars
361
4 stars
178
3 stars
94
2 stars
63
1 star
142
What are people saying?
AI-generated from recent customer reviews
Food Quality
Food quality is inconsistent, with reports of undercooked rice, overly salty dishes, and missing ingredients.
Cleanliness
Multiple reviews mention dirty tables and restrooms, raising concerns about overall cleanliness.
Customer Service
Customer service is often described as rude or unhelpful, with some staff showing a lack of urgency and professionalism.
Availability of Ingredients
The restaurant frequently runs out of key ingredients, leading to customer dissatisfaction.
Service Speed
Customers report slow service, particularly during busy times, with long wait times for both in-person and online orders.
- EXE X2 days ago1.0This place is falling off. They used to be clean and good but now 8/10 times you go they’re out of something important or the food lacks and is cold and dry. They make your bowls soaking wet that leak and break the bags by continuously dumping pico juices instead of just replacing the toppings when there’s only less than a scoop left in the metal containers. They don’t know how to roll burritos either so don’t plan on that. We came tonight and they were only accepting online orders at 7pm on a Saturday and the whole place was a mess with tables that have more food on them than the bowls usually do when you place an online order. We decided to leave because the food isn’t made right unless you’re standing in front of them correcting their lack of interest and care. This place is becoming just like the chipotle on washtenaw ave. With trash employees and trash food.
- ESEmily Sanders3 days ago5.0Whoever made my burrito bowl on 11/20/2025 did an amazing job!!!! Thank you!
- GSGiselle SierraNov 17, 20252.0I’ve visited this place several times over the past year, but the customer service keeps getting worse. I ordered my bowl with the sour cream on the side, and I hadn’t even finished saying “sour” before they had already dumped it into the bowl. The tables are always dirty, too
- RDRoman DanilinNov 14, 20253.0Portion was very small.
- LCLauren CopelandOct 27, 20251.0At this point chipotle needs to close down! They are consistently out of pretty much everything I can guarantee you go there and they’re going to be out of sour cream or they are going to be out of rice or they are going to be out of meat. They are always out of fajita veggies. This business has become so pitiful and the line is always disgusting and needs to be cleaned.
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours for Chipotle Mexican Grill at Briarwood?
Chipotle Mexican Grill at Briarwood is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Ann Arbor?
It is located at 858 Briarwood Cir, next to Urban Outfitters, in the Washtenaw area of Ann Arbor, MI 48108.
Does Chipotle Briarwood offer delivery or pickup options?
Yes, they offer both in-store pickup and delivery services.
How can I order online from Chipotle Mexican Grill Briarwood?
You can order online via their website at https://order.chipotle.com/ or by using the Chipotle app available on the Apple App Store.
What types of food does Chipotle Mexican Grill Briarwood serve?
Chipotle serves customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced and wholesome ingredients.
Is Chipotle Mexican Grill Briarwood a good option for catering events?
Yes, they provide catering and catering delivery services.
What payment methods does Chipotle Briarwood accept?
They accept credit cards and gift cards for payment.
Which nearby places can I visit around Chipotle Briarwood?
Nearby places include Sweeting (a bubble tea cafe), Hot Topic clothing store, Kay Jewelers, and American Eagle clothing store, offering a variety of shopping and dining options before or after your meal.
Are there other dining options near Chipotle Mexican Grill Briarwood?
Yes, nearby restaurants include California Pizza Kitchen, Bravo! Cucina Italiana, and Texas de Brazil steakhouse; great options for exploring different cuisines in the area.
Can I find beauty and wellness stores near Chipotle in Briarwood?
Yes, nearby are Sephora for cosmetics and Brow Art 23 hair salon, as well as Charlotte Tilbury beauty salon and store.