Chipotle Mexican Grill

Reviews

• CS

  Charlie Shelley

  5 days ago
  1.0
  The place was disgustingly dirty, after waiting in line and getting to the front to order no one came up they just started replacing food tins not even saying it would be a moment and ignoring me. 5 minutes later when someone came up I got my order but had to wait another 5 minutes for my food. When I got home to eat it the cheese was GREASY. Disgusting and rude
• IA

  Izzy Ayoub

  Feb 25, 2026
  1.0
  I went to Chipotle around 4:30 PM on February 25th and experienced some of the worst customer service I’ve ever encountered. After this visit, I genuinely do not plan on returning. I had two rewards in my Chipotle app — a free entrée and a free double protein — both of which were set to expire soon. There was nothing in the app clearly stating that these rewards couldn’t be stacked. Naturally, I assumed I could use both, so I placed my order. When I got to the register, the cashier abruptly told me I couldn’t use both rewards. Fine — no problem. I calmly said I would just use the free entrée and save the double protein reward for another time. Instead of resolving it professionally, who I assume was the manager stepped in and said, “Well, we already made it with double protein.” That is not my fault. I had a reward for double protein, and the issue was a lack of clear communication on their end. I politely explained that I was not going to pay for double protein when I had a reward for it. The manager responded with a condescending, rude attitude and told me I could “get back in line and have it remade since we’re going to have to throw this one away.” The tone was unnecessarily hostile and dismissive. Rather than working toward a solution, I was made to feel like an inconvenience for simply trying to use rewards the company issued to me. There was zero effort to accommodate, clarify policies respectfully, or provide even basic courtesy. It was unprofessional, wasteful, and completely avoidable. Customers should not be spoken to in a snotty or dismissive manner for trying to use rewards that are clearly shown in the app. I left feeling frustrated and disrespected. I will not be returning to this location.
• PF

  Patrick F

  Feb 24, 2026
  1.0
  This isn’t an exaggeration; every single order I place via app is wrong in some way. Incorrectly made (missing toppings) or completely missing entrees from the order. I’m not being dramatic when I say the last 8-10 orders I’ve placed via app have had an error. Lucky for them the food is pretty tasty.
• CC

  Cindy

  Feb 7, 2026
  5.0
  I always love this place as it is one of the few "fast food" places you can go to actually get healthy fresh food. I also love the fact it has amazing options for vegetarians. While you do pay an average of $15 per person to me it is worth it (might I add, that is when adding queso and guacamole), otherwise only about $11. Without a drink. The ONLY COMPLAINT I Have ever had, and I can say it is almost any Chipotle from michigan to ohio I have ever been in, the eating areas I have been in are not very well maintained. Not terrible but not picked up. Search the area you are going to and see if I have reviewed. I will tell you! This one was not particularly dirty, but a few tables had not been cleaned and trash needed to definitely be emptied. On the plus, food was good. Employees were very friendly, and in their defense I believe they were shorthanded. Was appreciative of the ones there working.
• ER

  Eigel49 R

  Jan 31, 2026
  1.0
  Unfriendly service. Food overall good but not too many veggies when they have a veggie bowl in the menu. I had to ask for otherwise you would get rice beans and some fried peppers. Then ordered a bottle coke had to ask how to remove the cap the bottle opener was ny the cashier. She just handed me the bottle maybe assuming i ll use my teeth to open the cap 🙃. Anyhow there is litterally not much in the mall foodwise otherwise would not have gone to chipotle to negin with. They need to improve their service if they are going to last.