Business Details
About
Mexican Restaurant
Chipotle Ann Arbor Washtenaw is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- DeliveryAvailable
- TakeoutAvailable
Location
Hours
Reviews
3.1
1,823 reviews
5 stars
597
4 stars
294
3 stars
194
2 stars
136
1 star
602
What are people saying?
AI-generated from recent customer reviews
Ingredient Availability
Customers frequently reported that the location is often out of key ingredients, including rice, meats, and toppings, leading to dissatisfaction.
Service Quality
Many reviews highlighted poor customer service, with staff displaying indifference and rudeness, contributing to a negative dining experience.
Cleanliness
The restaurant was often described as dirty, with overflowing trash and unclean dining areas, which detracted from the overall experience.
Portion Sizes
Several customers noted that portion sizes were consistently small, leading to complaints about value for money.
Management Issues
Reviews indicated a lack of effective management, with many customers suggesting that poor oversight contributed to the ongoing issues at this location.
- SDStephanie DrolettNov 15, 20254.05 stars and a big thank you to the gentleman who was working between 8:30-9:30p on Friday, 11/14/25. It was clear the staff was either limited or new, but he was the only one working the counter and the register. Even as the line continued to grow, he kept his composure and provided great service and made sure to ask us if we were happy with everything before we walked out the door.
- AAArne ArnesenNov 12, 20251.0I genuinely can’t believe how bad this place is. It’s almost impressive how they manage to get everything wrong, every single time. Calling this a Chipotle is straight-up false advertising — it’s more like a half-stocked cafeteria that gave up years ago. Today they told me they were out of rice, beans, and chicken. That’s not “running low on ingredients,” that’s “we’ve abandoned the concept of being a restaurant.” Every visit is an exercise in disappointment — no matter when I go, they’re somehow missing the most basic items. At this point, I can only blame myself for giving them yet another chance. The sign should be taken down and replaced with “Lettuce Shack,” because that’s all they ever seem to have. Do yourself a favor: don’t walk in, don’t order online, don’t even look in its direction. This location is a black hole of quality, and your patience will not survive the experience.
- WWWillNov 11, 20251.0I legit can't stand this location. It's a gamble if they'll have anything and it's most likely they won't. Trying to go here is only ever a waste of time.
- IGI. G.Nov 4, 20252.0I went there this morning. Opens at 10:45. Got in line and they were still getting food ready. No urgency like who cares. I use to manage a sub shop. When our hours specify when we will open, it means at that time, we are ready to service food. I waited and left. Also Ive eaten here before and seems everytime, no one is assigned to cleaning the dining area. Trash over filling and tables dirty.
- BBBankofkdNov 1, 20252.0The workers in this establishment are very unwelcoming. They do not greet customers, acknowledge them and have very rude demeanors to them. Especially the man that was at the register today; As well as the man making online orders today. They also didn’t properly fulfill my order. Ordered double rice and it dosen’t even look like I have half of one scoop of rice. Wouldn’t come to this location again.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Ann Arbor offer?
Chipotle offers fast-casual Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
Where is the Chipotle Mexican Grill located in Ann Arbor?
The restaurant is located at 3354 Washtenaw Ave, Ann Arbor, MI 48104, across the street from Centerpointe Mall.
What are the opening hours for Chipotle Mexican Grill on weekdays?
Chipotle is open Monday through Friday from 10:45 AM to 11:00 PM.
Does the Chipotle in Ann Arbor offer delivery and pickup services?
Yes, they offer both in-store pickup and delivery services.
How can I place an order online from the Chipotle Ann Arbor location?
You can order online via the Chipotle website or their app using the provided order URLs and links.
How can I contact Chipotle Mexican Grill in Ann Arbor?
You can reach them by phone at +1 734-975-9912 or email at mi.0955.washtenaw@chipotle.com.
Is Chipotle Mexican Grill in Ann Arbor LGBTQ+ friendly?
Yes, the location welcomes LGBTQ+ customers.
What nearby places can I visit before or after dining at Chipotle Ann Arbor Washtenaw?
Nearby you can visit TCBY for frozen yogurt, Luca Pastry for bakery treats, or BIGGBY COFFEE for coffee.
Are there fitness or recreational options near Chipotle Mexican Grill in Ann Arbor?
Yes, nearby you can find Club Pilates for pilates and gym activities, and Watson’s of Ann Arbor which has a swimming pool.
Which nearby stores are available for home or personal care needs near Chipotle Ann Arbor?
Nearby options include Ace Barnes Hardware-Washtenaw for hardware supplies, Salon 220 for hair and beauty services, and Milan Laser Hair Removal for skin care.