Business Details
About
Ice Cream ShopSnack ShopCandy StoreBakeryCaterer
Head to our Ann Arbor ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
Details
- TakeoutAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
340 reviews
5 stars
193
4 stars
79
3 stars
28
2 stars
8
1 star
32
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with staff are mixed; some report excellent and friendly service, while others mention rudeness and poor handling of orders.
Pricing Concerns
Many customers find the prices to be high for the portion sizes, leading to complaints about value for money.
Flavor Variety
The ice cream selection is praised for its variety and quality, with many customers enjoying the unique flavors offered.
Allergy Awareness
There are concerns regarding staff's handling of allergy requests, with some customers feeling their needs were not adequately addressed.
Cleanliness and Atmosphere
The shop is generally described as clean and well-organized, contributing positively to the overall customer experience.
- SDSamantha DaksiewiczOct 19, 20252.0The flavor and service was great, but they don’t double check orders. I am a Ben and Jerry’s connoisseur— I love them!! At this Ben and Jerry’s I ordered phish food and marshmallow sky ice cream. The marshmallow sky was the ice cream on top (mind you I have had both of these flavors before, and both I know do not contain peanuts. I am allergic to peanuts). After I had eaten the marshmallow sky, I was confused why my phish food had cookie dough in it. Turns out it wasn’t cookie dough, it was peanut butter, and whoever was serving me had given me the wrong ice cream. I had an allergic reaction (and not a fun night, and the cherry on top is that it was my birthday). I didn’t ask about allergies because I knew the two flavors I ordered didn’t contain peanuts. And, I didn’t realize I got the wrong thing until after I left because it was under my other ice cream flavor.
- AWAidan WilsonOct 13, 20251.0I hate being that guy, but 13+ dollars for two small cups of ice cream is insane.
- MEMac EldolaimySep 14, 20252.0Rude staff if you’re nice to them. Nice staff if you’re rude to them. Decent ice cream tho.
- JFJ FinneySep 2, 20253.0$35.00 for 3 cones and a cup of ice cream. They have an extra charge for cones atop the counter and did not tell us. Yes it was good. But WAY overpriced!! Wow, just wow.
- MSMarissa SchoffnerAug 11, 20255.0I’ve been coming here for years and always have a good experience. Sure, sometimes it’s absolutely slammed and really busy, but the staff has always been nice which I really do appreciate and commend them for since I know working retail period can be tough, especially a place as crowded as downtown Ann Arbor. Great vibes all around, quality product that is a bit on the higher end for cream, but also is worth it to me to support a company that has such solid values, uses quality and thoughtfully-sourced ingredients and puts their money where their mouth is and I would like to continue to a support a company that advocates for people like me. They have so many truly delicious flavors and I highly recommend. The location is good, with some indoor seating which even at peak times I manage to find a spot. Solid central location with parking structures nearby.
Frequently Asked Questions About Ben & Jerry’s
What are the operating hours of Ben & Jerry’s Ann Arbor ice cream shop?
Ben & Jerry’s Ann Arbor is open Monday to Wednesday and Sunday from 1:00 PM to 10:30 PM, Thursday from 1:00 PM to 11:00 PM, and Friday to Saturday from 12:30 PM to 11:00 PM.
What types of payment does Ben & Jerry’s Ann Arbor accept?
They accept American Express, Android Pay, Apple Pay, Cash, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Does Ben & Jerry’s Ann Arbor offer any catering services?
Yes, they provide ice cream catering services including wedding and office catering, as well as mobile ice cream catering and ice cream cakes.
Can I pick up or get delivery for my ice cream orders at Ben & Jerry’s Ann Arbor?
Yes, they offer in-store pickup, curbside pickup, and no-contact delivery options.
What are some of the popular ice cream treats available at Ben & Jerry’s Ann Arbor?
Enjoy euphoric flavors, freshly baked waffle cones, shakes, sundaes, smoothies, pints, hand-packed pints, and ice cream cakes.
Is Ben & Jerry’s Ann Arbor wheelchair accessible and family-friendly?
Yes, the shop has a wheelchair-accessible entrance and welcomes families and the LGBTQ community.
Are there nearby places to visit before or after enjoying ice cream at Ben & Jerry’s Ann Arbor?
Yes, you can visit nearby spots like Dascola Barbers for a haircut, Bodhi Work Massage Therapy Studio for relaxation, or SEE Eyewear for eyewear and optician services.
What dining options are close to Ben & Jerry’s Ann Arbor if I want to have a meal nearby?
Nearby dining includes Chicago Red's Windy City Hot Dogs, Potbelly Sandwich Shop, Poke Poke - Sushi Unrolled, Pieology Pizzeria, Amer's Delicatessen, and Five Guys.
Where can I get a relaxing spa or massage near Ben & Jerry’s Ann Arbor?
You can visit Yu Spring Restorative Spa, Sacred Body Spa, or Marta Dwaihy Massage for spa and massage services nearby.
How can I find the menu or order online from Ben & Jerry’s Ann Arbor?
You can view the menu at https://www.benjerry.com/annarbor/menu and place orders online at https://order.benjerry.com/menu/annarbor.