Arby's

3.9
666 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5660 Jackson Road, Ann Arbor, MI
48103, United States

Hours

Reviews

3.9
666 reviews
5 stars
305
4 stars
172
3 stars
95
2 stars
33
1 star
61

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied, with some praising friendly staff while others reported rude behavior and slow service.

Food Quality

Food quality was inconsistent; some customers enjoyed their meals while others complained about cold, poorly prepared, or missing items.

Cleanliness

Several reviews noted cleanliness issues, particularly with sticky floors and unsanitary conditions.

Wait Times

Customers frequently mentioned long wait times, especially during busy hours, impacting their overall experience.

Overall Experience

Mixed reviews overall, with some customers expressing satisfaction and others vowing not to return due to poor experiences.
  • ME
    Milton Amaru El
    Dec 23, 2025
    5.0
    Service was great. The lady Christy at the counter was nice and friendly. Food was hot fresh and the place was very clean. Jamming 80s music playing as well…not loud was a perfect tone. I would recommend stopping here and look forward to stopping again…music made me want to stay longer.
  • DR
    David Russell
    Dec 14, 2025
    5.0
    This is a top notch Arby's - good service, fast, consistent. The burgers are crazy good, like better than many burgers you would get at a pub
  • LS
    Lee Szkotnicki
    Nov 27, 2025
    5.0
    They have the meat! Love the full lb sandwich. Like 60gms protein!
  • MK
    Megan Kessler
    Nov 4, 2025
    1.0
    Dont be fooled by 1-2 cars in line. Will take 20+ minutes each time minimum. This was fine for the last couple weeks because I love Arbys, but today I found two curly hairs in my food. Absolutely disgusted. Worst Arbys ive ever been too.
  • KF
    Kathryn Frick
    Oct 29, 2025
    1.0
    Ordered 2 BnC doubles and The Gobbler. The meat on all 3 sandwiches was sliced too thick. The BnCs were sloppily made, the cheese and red ranch were literally a puddle in the wrapper, the meat was all on one side of the bun so it slid off, and the bun looked like it wasn't even toasted so it became extremely soggy. The cobbler had no flavor and was extremely dry.