Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
494 reviews
5 stars
200
4 stars
113
3 stars
78
2 stars
42
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising friendly staff while others report rude behavior and poor handling of complaints.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to frustration among customers.
Speed of Service
Many customers noted slow service times, particularly during peak hours, with some experiencing long waits for their food.
Food Quality
Inconsistent food quality reported, with some customers enjoying their meals while others received cold or poorly prepared items.
Cleanliness
Some customers appreciated the cleanliness of the restaurant, while others reported unsatisfactory conditions.
- JWJonathan WoodOct 18, 20254.0It was an average McDonald's experience as far as most things go. It was monopoly game time and one of our hashbrowns was completely missing a game piece like the sticker placeholder was just not there probably due to manufacturer error. When I brought it up I was treated with suspicion and no apology was offered which is standard customer service even for a minor inconvenience such as this. Really put me off to be treated as though I was running some sort of scam. This particular location is struggling with staffing over the last few years and that is reflected in the service or the treatment of customers sometimes. I still support them and will return, but there is room for improvement.
- EDE DSep 27, 20251.0Your young guy manager has a rage problem. I misheard him and he tried to death stare me before berating me for mishearing him. Tell him to calm down it is not that serious.
- STShane TomcheckAug 7, 20251.0McDonald’s on 23 S, why do I have to talk about you again? Damien the manager is really disrespectful.
- MTmikah treinenJul 11, 20255.0I came in to get the new snack wrap and Angela was amazing along with everyone else the customer service was top tier that’s how a business should be done the other McDonald’s in town that I’ve been to didn’t do that but there getting better as I can see I will be returning to this McDonald’s thank you for being so kind and great customer service 😁
- RMRebellious Shadow (Midnight)Jul 10, 20252.0Everytime I go to this McDonald's, they always seem to mess something up, whether its a burnt burger, a bun covered in extra flour, missing items, etc. Of the 3 McDonalds, this one is ONLY getting placed in 2nd becauseof how abysmalthe one on M-32 has become in the last few years. The driveway here is perhaps the most dangerous of the 3 because of it being off a 5 lane main road. The only plus is that the cashiers are normally not too slow to come to the counter to help, but its honestly not worth it. Just save the time it would take them to mess up your order and order from the app to the McDonald's on Chisholm St.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's in Alpena, MI?
McDonald's Alpena is open daily from 6:00 AM to 11:00 PM.
When is the delivery service available at McDonald's Alpena?
Delivery service is available every day from 6:00 AM to 10:30 PM.
What are the drive-thru hours at McDonald's Alpena?
The drive-thru is open daily from 6:00 AM to 11:00 PM.
Does McDonald's Alpena offer curbside pickup?
Yes, curbside pickup is available as a pickup and delivery service.
What payment methods can I use at McDonald's Alpena?
You can pay with American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does McDonald's Alpena have a drive-thru service?
Yes, this location has a drive-thru available for customer convenience.
Where is McDonald's Alpena located?
It is located at 2241 US 23 S Bay, Alpena, MI 49707, USA.
Which nearby dining options can I visit before or after McDonald's Alpena?
Nearby restaurants include Hungry Howie's Pizza, Arby's for sandwiches, Grand China Buffet for Asian cuisine, Starlite Cafe for American-style dining, and SUBWAY for sandwiches.
Are there nearby services to visit around McDonald's Alpena for automotive needs?
Yes, you can visit O'Reilly Auto Parts for automotive parts, Bob's Muffler & Brake Center for repairs and auto body services, and Marathon Gas for fuel nearby.
What local attractions near McDonald's Alpena can I explore?
You might enjoy the Thunder Bowl for bowling and entertainment, the Dance Centre for performing arts, or visit Flowerland Designs for flowers and gifts.