Location.com logo
Brand Certified

McDonald's

3.7
(501 reviews)

Business Details

2241 US 23 S Bay, Alpena, MI
49707, United States
(989) 354-5378
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2241 US 23 S Bay, Alpena, MI
49707, United States

Hours

Reviews

3.7
501 reviews
5 stars
204
4 stars
114
3 stars
78
2 stars
43
1 star
62

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about incorrect orders and special requests not being honored.

Customer Service

Mixed reviews on service quality; some staff are friendly while others, including management, are reported as rude.

Speed of Service

Many customers experienced long wait times, particularly in the drive-thru, leading to frustration.

Food Quality

Inconsistent food quality reported, with some items being cold or poorly prepared.

Cleanliness

Some reviews noted cleanliness and friendly staff, but others described poor conditions and service.
  • HH
    Holly Hunt
    4 days ago
    4.0
    I had only stopped in to use the restroom, but from my brief visit I was satisfied. The customers within the building were all in good moods, the space and restrooms were clean. The building smelled amazing and the staff were polite and attentive to the customers I witnessed them helping.
  • DD
    dan
    Jan 21, 2026
    1.0
    Almost always going to serve the sloppiest burger that is hardly even on the bun, and will ignore any special requests made 80% of the time.
  • BW
    Brittany Marie Wirgau (WolfPackGirl96)
    Nov 28, 2025
    5.0
    good
  • JW
    Jonathan Wood
    Oct 18, 2025
    4.0
    It was an average McDonald's experience as far as most things go. It was monopoly game time and one of our hashbrowns was completely missing a game piece like the sticker placeholder was just not there probably due to manufacturer error. When I brought it up I was treated with suspicion and no apology was offered which is standard customer service even for a minor inconvenience such as this. Really put me off to be treated as though I was running some sort of scam. This particular location is struggling with staffing over the last few years and that is reflected in the service or the treatment of customers sometimes. I still support them and will return, but there is room for improvement.
  • ED
    E D
    Sep 27, 2025
    1.0
    Your young guy manager has a rage problem. I misheard him and he tried to death stare me before berating me for mishearing him. Tell him to calm down it is not that serious.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: