Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported rude or indifferent service, particularly in the drive-thru, with several noting that staff seemed untrained or overwhelmed.
Food Quality
Numerous reviews highlighted issues with food quality, including cold, stale, or incorrectly prepared items, leading to dissatisfaction.
Cleanliness
Several customers mentioned poor cleanliness in the restaurant, including dirty tables and restrooms, which negatively impacted their dining experience.
Order Accuracy
A significant number of reviews indicated frequent mistakes with orders, including missing items and incorrect food preparation.
Positive Experiences
Despite the negative feedback, some customers praised friendly service and good food on occasion, indicating that experiences can vary.
BA
Blake Anderson
Feb 1, 2026
1.0
Asked for mayonnaise my sandwich not on my wrapper and the edge of sandwich. That leaked off onto my 200 dollar pair of pants.
BH
Bob Hunt
Jan 31, 2026
5.0
Good food for fast food and service was friendly and relatively fast.
JW
Jonathan Wood
Jan 2, 2026
5.0
The person at the front was new but was friendly and patient. McDonald's is McDonald's, but props to management for hiring and training their staff. Genuine customer service is a rarity at many fastfood chains. Made up for what was an average McDonald's visit.
AM
Alaine & Jim MacQueen
Dec 10, 2025
3.0
Drive through line took forever and it wasn't that busy!
CW
Claudia Wolter
Dec 5, 2025
1.0
Went through the drive through today and when I got my Order I should have checked it. I drove off, the whole order was wrong. Nothing was right and that's not the first time. Your people are incompetent