McDonald's

3.7
892 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1115 W Chisholm, Alpena, MI
49707, United States

Hours

Reviews

3.7
892 reviews
5 stars
339
4 stars
212
3 stars
155
2 stars
73
1 star
113

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, with some experiencing delays of over 20 minutes for simple orders.

Food Quality

There were mixed reviews on food quality, with some customers praising freshness while others complained about cold or poorly prepared items.

Customer Service

While some staff were noted for their friendliness and helpfulness, others were criticized for rudeness and poor management.

Order Accuracy

Many customers expressed frustration with incorrect orders, including missing items and wrong modifications.

Cleanliness

The restaurant was generally described as clean, contributing positively to the dining experience.
  • SA
    Shane Archambeau
    1 day ago
    1.0
    Drive thru takes 1 hour we left went to Wendy’s
  • DJ
    Dillon Jacob
    Dec 30, 2025
    1.0
    This is probably the 10th time I’ve door dashed not counting the several times I’ve came and got my food on my own. I always order a large meal and I keep getting either small or medium sized items. Tonight was my last straw with this McDonald’s joint in particular it just gets annoying come a certain point. Both my beverage and fry were a small and even a buddy of mine ordered and the burger was missing about 2 condiments. I don’t know who you guys had working tonight in the kitchen as of 12-30-25 at 9-10pm but I would recommend termination or retraining them as they clearly aren't very aware of what they are making, quantity wise too! I’m more than positive many have encountered this issue too and it’s not nice to have happen when you’re spending 20+ dollars too. I get accidents happen but they don’t happen every week that just baffles me. If this continues and the employee (in the kitchen specifically) aren’t looked into I have no issue calling corporate and having them deal with this on going occurrence since management clearly does not care. BUT this doesn’t go without saying that I’m appreciative towards one of the girls inside for fixing my order tonight who I believe may have been a manager based off the work attire, kudos too you! As for the kitchen staff do better you get paid to do your job and make orders specifically how the customer wants not to mess orders up ALL THE TIME. I don’t believe I’ll ever order from the one on chislom st ever again which is unfortunate since it’s the closest one.
  • MS
    Maria Summerfield
    Dec 15, 2025
    5.0
    Took the neice and nephews there for lunch. Able to sit and visit and eat with them. Staff very pleasant and helpful 😊
  • SO
    Steve Ogden
    Nov 1, 2025
    1.0
    What is the point of using a drive through if they have you pull into the reserved drive through spot and made to wait for 20 minutes every time?
  • AF
    Ashley Fisher
    Oct 30, 2025
    1.0
    I specifically came here to purchase food for the monopoly incentive and ordered numerous meals and received 1 monopoly piece. This is the 2nd time this has happened and your response is "this is what we have left." Yet your website states these are monopoly items. Its bogus to go and spend money on outrageous food items that aren't worth it anyways and then can't even get the incentive you pay for yet it's all over the mcdonalds app. What a joke.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's Alpena, MI?

McDonald's in Alpena, MI is open daily from 5:00 AM to 12:00 AM (midnight).

Does this McDonald's offer drive-thru service?

Yes, the McDonald's in Alpena has a drive-thru service open daily from 5:00 AM to midnight.