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Jimmy John's

4.2
(226 reviews)

Business Details

494 S Ripley Blvd, Alpena, MI
49707, United States
(989) 354-5600
https://locations.jimmyjohns.com/mi/alpena/sandwiches-947.html

About

Sandwich Restaurant

Location

Jimmy John's
494 S Ripley Blvd, Alpena, MI
49707, United States

Hours

Reviews

4.2
226 reviews
5 stars
151
4 stars
32
3 stars
14
2 stars
5
1 star
24

What are people saying?

AI-generated from recent customer reviews

Service Quality

Feedback on service quality is mixed; while many customers praised the friendly and fast service, others reported rude staff and poor customer service experiences.

Food Consistency

Customers noted inconsistencies in food preparation, with some receiving incorrect orders or poorly made sandwiches, while others enjoyed the food and found it consistently good.

Cleanliness

The establishment is frequently described as clean, contributing positively to the overall dining experience.

Speed of Service

While many customers appreciated the quick service, some expressed frustration with long wait times during busy periods.

Value for Money

Several customers felt that the prices were high relative to the portion sizes and quality of the food.
  • NB
    Noah Beaubien
    Feb 18, 2026
    5.0
    So this kid named Malachi works here and you can tell he is so dedicated to his Job and very hardworking. He was friendly to talk to and easy to place my order with.
  • TR
    TIM R
    Nov 22, 2025
    5.0
    Love me some unwhich!!
  • SM
    Scott Major
    Nov 22, 2025
    2.0
    Service has gone downhill... latest experience had an incorrectly made sandwich, and a manager who seemed to just want to make excuses and not fix the issue... Delivery made out online, special instructions made for one of the 3 sandwiches. "No lettuce, ez mayo, cut in half"... well they got the no lettuce right. But the added 'bonus' of barely any meat on it encouraged me to call and speak to the manager who, when asked exactly how much meat is a "portion", stumbled then said "well it's measured in grams" as if I was a ditzy teenager at a car dealership. The amount of mayo overpowered what was left on the sandwich, causing ti to arrive soggy (despite being 'toasted') Will never order there again.
  • AC
    Amanda Clark
    Sep 21, 2025
    5.0
    Great staff. Fast and friendly service. And the food is always great.
  • BR
    Baron Rogers
    Sep 15, 2025
    1.0
    Passive aggressive staff, didn't get treated like every other customer simply because I didn't tip the second time the pin pad failed.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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