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Jimmy John's

3.8
(246 reviews)
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Business Details

1480 Wright Ave, Alma, MI
48801, United States
(989) 463-0022
https://locations.jimmyjohns.com/mi/alma/sandwiches-2396.html

About

Sandwich Restaurant

Location

Jimmy John's
1480 Wright Ave, Alma, MI
48801, United States

Hours

Reviews

3.8
246 reviews
5 stars
124
4 stars
44
3 stars
24
2 stars
18
1 star
36

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported slow service, particularly in the drive-thru, with wait times often exceeding 10-20 minutes.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff interactions and lack of accountability for mistakes.

Food Quality

While some customers praised the food quality, others complained about incorrect orders and smaller sandwich sizes compared to previous visits.

Management Issues

Several reviews mentioned staffing problems and a decline in service quality since the departure of a previously effective manager.
  • SH
    Stephanie Haas
    Jan 4, 2026
    5.0
    Our sandwiches were delicious. Of course so were the pickles. All the staff was friendly and down to earth.
  • NC
    Nicole Clark
    Dec 6, 2025
    2.0
    Not so much a review of the staff but of Jimmy John's as an entity. Maybe don't be so stingy with the fillings. I asked for double meat in my sandwich and literally thought I was given an empty sub roll. I prefer the taste of JJ over subway but I get way more at subway for the price
  • PH
    Patrick Hebert
    Nov 13, 2025
    1.0
    Not good
  • MM
    Moody May
    Nov 13, 2025
    1.0
    This location is awful. I come through alma every 6 months to bring my mom to her appointments. 6 months ago the staff was full, overworked and friendly. I loved the (manager?) This visit i didnt see them, or the smiles of happy customers/workers
  • HB
    Helen Bebow
    Sep 14, 2025
    1.0
    The service is always horrible here! I sit in the drive thru for 10 minutes and drive to the window to wait another 5 before greeted.. this happens literally every time.
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Brand Certified Facts from Jimmy John's

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