Chipotle Mexican Grill

Reviews

• CB

  Chantay Bollinger

  Nov 2, 2025
  1.0
  It’s 11/2 and I just went at 7:40p the food looked dry, this person who had huge glasses on was rude the white lime rice had NO seasoning and when I asked it was a bother. Another employee had their hands in their apron leaning back. The staff was rude and nasty. All the the pans looked over 4 hours old. I am sure it was out of temp because it was sticking to the pan. You ca clearly tell there was no leadership or care. Why would I spend my money here and I was so excited to eat Chipotle since I since I don’t have it it Jackson. Lastly, when I said never mind I won’t eat here the person said ‘thank God’s incredibly rude and disgusting food. If this is franchised owned, maybe look into your team because it’s terrible.
• CB

  Chuck Berg

  Nov 1, 2025
  1.0
  Kid's quesadilla shredded cheese was not melted, entire staff looked like they hated there life at 8pm... Don't stay open late if you can't have a decent staff! No napkin's out... soft drink area a disaster with water or something all over the floor, straws soaked. Plus gave us the order to go in a bag so we didn't stay to eat. Kinda difficult traveling from an hour away from home though.. Chipotle used to be a nicer place to have a great quick meal.... Geez 🙄 have times changed!!!
• AG

  Alicia Garcia

  Oct 29, 2025
  1.0
  I understand it was a busy Friday but like everywhere else I went that day when you choose to work in this environment you have to accept how it will be on weekends. To start off I was in line and I seen many many customers getting upset with the female cashier and I didn’t understand why. When I get up to order the male was very nice and I knew my full order so I was being very ice as well but when the other female took my bowls to add my sauces and vegetables she started being really rude and made me repeat myself Multiples times. I have been to this location multiple times with my fiancé we have had problems in the past but never like this. We order the same thing every time no problem. I get 2 bowls with both 2 tortillas on the side. We both ask for sour cream on the side, queso on the side and usually 1 or 2 options of the spicy salsa we have never had a problem this time we only got 1 salsa. The cashier came up and started yelling at me stating she was going to charge me for the having 3 sides or more and I said this has never happened before and on the app does not charge me either and she sat their trying to prove me wrong but when I went on the app and put in the same meal. I was never charged for it. Plus i was already paying for both my sides of queso. So how come we as 2 people would have to pay for 3 sides that actually are meant for 2 different bowls but if we paid separately we wouldn’t have a issue. I have been to other locations in Ann Arbor who get way more business and are way nicer to customers. After seeing all the reviews and seeing how they treat customers in person I personally think this Chipotle needs to rethink their staff!!!!!
• AE

  Ashley Espinosa

  Oct 25, 2025
  1.0
  Absolutely ridiculous my burrito bowl was missing ingredients, cold and my husband had a giant hair in his food! I will never give them a chance again as they just continue to get worse!
• SK

  south karting

  Oct 16, 2025
  1.0
  Easily the worst Chipotle I’ve ever been to. Every table was filthy, the staff acted like customers were an inconvenience, and the portions looked like samples instead of meals. If you’re trying to spend full price for half a burrito, this is the perfect place. Honestly, if you’re not hungry, you’ll leave satisfied — because you won’t get much anyway.

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