Business Details
About
Mexican Restaurant
Chipotle Westbrook is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
2.6
730 reviews
5 stars
174
4 stars
90
3 stars
60
2 stars
54
1 star
352
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The restaurant is consistently reported as filthy, with dirty tables, floors, and food debris throughout the dining area.
Service Quality
Customers frequently mention poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlight issues with food quality, including stale ingredients, small portion sizes, and concerns about food safety.
Ordering Issues
Numerous complaints about online ordering problems, including missing items, incorrect orders, and lack of communication from staff.
Staff Attitude
Employees are often described as unfriendly and unhelpful, contributing to a negative customer experience.
- VRVirginia ReynoldsNov 3, 20251.0. Food cold. Poor service. The place is dirty. Serving size way out of proportion to cost. Would never go again.
- PWPaul WardNov 3, 20251.0The place is absolutely disgusting. Food on every table, and all over the floor. The employees are very rude and you have to repeat everything multiple times. I’ve already filed a complaint with the health department. Please do not go here. It really is just so gross, less then an hour an half after opening too.
- KDKatie DuBoisSep 26, 20251.0Can you give zero stars? Why can’t I order a burrito and have someone understand what I’m saying? A quesadilla? Lettuce? Out of the question. This was the most ridiculous and expensive Chipotle trips. Looks like I’m not alone. Why is this place still in operation?
- JSJulie SSep 22, 20251.0Can't rate the food as I haven't ever been here before, and I was just buying and picking up lunch for a friend, but I will never eat there. The place was filthy. Food scraps all over the floor, and it looked as if it hadn't been washed in, well, forever. The take out coordinator was not at all friendly, order wasn't ready when it was supposed to be - not a big deal to me, but would have thought an apology would have been in order rather than insinuating customers were a bother. Tried to take the survey from the order on my phone, but it wouldn't load the store location.
- CPCarolyn PierceSep 13, 20251.0Walking into this chipotle scared me. It was so dirty everywhere, in the front where we could sit and eat and also where they are making and creating the food dishes for us. I actually paid for my order had a few bites and threw it away. The bowls my husband and I ordered were dirty from the food counter and we ate in the car because there was no clean space to eat in the resteraunt. I would not ever recommend going to this location. The workers also don’t seem to speak English and had a hard time understanding me when I asked for chips and a drink. The chips were also way too salty and so stale. Don’t eat here.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Westbrook?
Chipotle Mexican Grill is located at 11 Main St, Suite 3, Westbrook Crossing Plaza, Cumberland, Westbrook, ME 04092, US.
What are the opening hours for Chipotle Mexican Grill in Westbrook?
Chipotle Mexican Grill in Westbrook is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Westbrook offer pickup and delivery services?
Yes, the Westbrook Chipotle offers both in-store pickup and delivery services.
How can I order Chipotle online for Westbrook?
You can order online through Chipotle's website at https://order.chipotle.com/ or via the Chipotle app available in the App Store.
What kind of food does Chipotle Westbrook serve?
Chipotle Westbrook serves customizable burritos, bowls, quesadillas, tacos, and salads, focusing on responsibly sourced real food without artificial ingredients.
What payment and catering services does the Westbrook Chipotle offer?
The Westbrook Chipotle offers catering services, accepts credit cards, and provides gift cards along with online ordering and delivery.
Which nearby mobile phone stores are near Chipotle Westbrook?
Nearby mobile phone stores include T-Mobile, AT&T Store, Verizon Authorized Retailer - BeMobile, and US Cellular.
Are there any cafes or coffee shops near Chipotle Mexican Grill in Westbrook?
Yes, nearby cafes and coffee shops include Panera Bread, Starbucks, and The Animal House (which also serves coffee).
Can I find beauty and wellness services near Chipotle Westbrook?
Yes, nearby beauty and wellness options include Sephora, Euphoria Nail & Spa, Supercuts, and Sport Clips Haircuts.
What attractions or restaurants are near Chipotle Westbrook for a meal before or after?
Nearby dining options include Ruby Tuesday (burgers), Pizza Hut (pizza and chicken), Rio Bravo (Mexican), Big Fin Poke (Hawaiian/seafood), and Crumbl - Rock Row for desserts.