Business Details
About
Mexican Restaurant
Chipotle Westbrook is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
2.6
740 reviews
5 stars
176
4 stars
90
3 stars
61
2 stars
54
1 star
359
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted the restaurant's filthy conditions, with dirty tables, floors, and food debris reported consistently.
Service Issues
Customers frequently experienced poor service, including long wait times, incorrect orders, and unhelpful staff.
Food Quality
Many patrons complained about the quality of food, citing cold meals, incorrect ingredients, and unsatisfactory portion sizes.
Management Concerns
Several reviews pointed to a lack of effective management, with staff appearing unmotivated and the restaurant often disorganized.
- JLJohn Lourens6 days ago1.0For some reason none of the workers speak English? And everyone is on their phone.
- RBRenee Barron6 days ago1.0Literally the rudest employees here and my order is always wrong, I’m missing items in my food, or I pay extras for additional sides and they’re never included in the bag when I pick up my order. Communication with the employees is extremely difficult because non of them understand what you’re saying. The floors there are NASTY and there’s always trash piled out back by the dumpsters out in the open. The last and final time I went back there recently I saw a rat around by the trash and saw it run into a crevasse somewhere close to the building. Absolutely nasty. Do not waste your money here.
- CLChristopher LongJan 3, 20265.0Its too good. Everytime.
- NRNat RothJan 3, 20261.0I could not tell you how many times I’ve emailed chipotle corporate about this location. DO not go here, I’ll literally go in the middle of the day and they say they are out of chicken, rice, or literally any other basic ingredient. Can almost guarantee their workers will not acknowledge you when you are at the counter and will not offer to help if you’re picking up for online. Don’t even bother order online because they’ll be “out” of ingredients, or just don’t want to cook any more…. Not sure what the heck is going on buts it’s seriously the WORST chipotle. Just drive the extra 10-15 to the Portland chipotle. Extra added benefit of once going in there and watching one of the workers literally STARING DOWN, and gesturing to other workers about some underage looking girls. Absolutely do not want any person that would act like that ON THE JOB making my food
- AAAustinDec 10, 20251.0Every single time I come here they have an issue or problem and can't take orders. What a waste of time! This is the last time I come. Chipotle used to be Great! What happened to you guys?!
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Westbrook?
Chipotle Mexican Grill is located at 11 Main St, Suite 3, Westbrook Crossing Plaza, Cumberland, Westbrook, ME 04092, US.
What are the opening hours for Chipotle Mexican Grill in Westbrook?
Chipotle Mexican Grill in Westbrook is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Westbrook offer pickup and delivery services?
Yes, the Westbrook Chipotle offers both in-store pickup and delivery services.
How can I order Chipotle online for Westbrook?
You can order online through Chipotle's website at https://order.chipotle.com/ or via the Chipotle app available in the App Store.
What kind of food does Chipotle Westbrook serve?
Chipotle Westbrook serves customizable burritos, bowls, quesadillas, tacos, and salads, focusing on responsibly sourced real food without artificial ingredients.
What payment and catering services does the Westbrook Chipotle offer?
The Westbrook Chipotle offers catering services, accepts credit cards, and provides gift cards along with online ordering and delivery.
Which nearby mobile phone stores are near Chipotle Westbrook?
Nearby mobile phone stores include T-Mobile, AT&T Store, Verizon Authorized Retailer - BeMobile, and US Cellular.
Are there any cafes or coffee shops near Chipotle Mexican Grill in Westbrook?
Yes, nearby cafes and coffee shops include Panera Bread, Starbucks, and The Animal House (which also serves coffee).
Can I find beauty and wellness services near Chipotle Westbrook?
Yes, nearby beauty and wellness options include Sephora, Euphoria Nail & Spa, Supercuts, and Sport Clips Haircuts.
What attractions or restaurants are near Chipotle Westbrook for a meal before or after?
Nearby dining options include Ruby Tuesday (burgers), Pizza Hut (pizza and chicken), Rio Bravo (Mexican), Big Fin Poke (Hawaiian/seafood), and Crumbl - Rock Row for desserts.