Dunkin'

Reviews

• DD

  Derek

  Feb 2, 2026
  1.0
  At approximately noon on Monday, February 2, 2026, I stopped at the West Gardiner Service Plaza with the intention of using the restroom and purchasing coffee from Dunkin’ Donuts. There were no customers at the counter at the time, so I approached directly rather than entering through the stanchion ropes. I did not initially notice another couple approaching from the designated entry path. The cashier raised her hands in a forceful manner, said, “Wait a minute,” and asked whether we were all together. I responded once, calmly, with “no.” Despite this, the cashier immediately became aggressive in both tone and demeanor. She raised her voice, made exaggerated gestures, and loudly directed me to use the “correct” entry point. This response was confrontational, patronizing, and unnecessary, particularly given that this was an innocent and easily correctable situation. Because of this behavior, I chose to leave without making a purchase. As I was walking away, the cashier continued to shout comments, including that the other customers “did not care,” and told me to return and place my order. This made it clear that the issue was not about maintaining order, but about inappropriate and unprofessional conduct toward a customer. I do not expect special treatment, but I do expect to be spoken to respectfully. A calm and polite request would have resolved the situation immediately. Instead, this interaction reflected a serious lapse in basic customer service standards.
• CC

  C C

  Dec 24, 2025
  1.0
  Charged me $16 for a large hot coffee and 25 count munchkin. Didn't offer me a receipt. Absolutely absurd they'd charge almost double what it costs at any other dunkin.
• AG

  Amanda Gorges

  Oct 12, 2025
  1.0
  Flies were all over the place. I tried ordering everything bagel bites, they were out. I got plain bagel bites and they were barely heated. The core with the cream cheese was still cold. The whole thing tasted freezer burnt. Im glad they were small because now I dont feel bad about them being wasted. There were also bagels just sitting out, pre sliced. They were just fully exposed to the atmosphere.
• KM

  Kasandra Murray

  Sep 29, 2025
  5.0
  Hazel was the name if our cashier and the person doing everything. She was on the morning shift at the front counter alone when it seemed like a minimum of 2 people should be there. Even with having to do literally everything herself (take orders, payment, mix drinks, pick donuts, make sandwiches, etc.) She was moving fast and getting through the line faster than I had expected. Dunking understaffed this place or poorly staffing this place is likely why it has bad reviews, but this worker was making up for it ten times over. These types of workers deserve so much more and I hope Dunkin compensates her FINANCIALLY for all her hard work. She made the experience 5/5 stars
• CA

  Christopher A

  Sep 17, 2025
  2.0
  Had i known this definitely wouldn't have spent the money dude practically toss the money at me and the dude was listening to music the music part don't bother me but definitely shouldn't be able to see your phone

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