McDonald's

3.1
1255 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
992 Post Rd, Wells, ME
04090, United States

Hours

Reviews

3.1
1,255 reviews
5 stars
332
4 stars
269
3 stars
212
2 stars
125
1 star
317

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported extremely slow service, particularly in the drive-thru, with waits often exceeding 20 minutes.

Staff Performance

Feedback indicated a lack of organization and teamwork among staff, leading to poor customer experiences and mistakes with orders.

Cleanliness

Many reviews highlighted unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining atmosphere.

Food Quality

While some customers enjoyed the food, there were consistent complaints about cold or poorly prepared items.

Customer Service

Mixed reviews on staff friendliness; some praised individual employees while others reported rudeness and lack of attention.
  • JJ
    Jaylyn Morton (Jaylyn)
    Jan 4, 2026
    5.0
    I'm unsure about the atmosphere, only because we went through the drive-thru but out food was hot/ warm, fresh & really good! Our service was also really good & employees were incredibly friendly, polite & had great customer service skills. I don't eat McDonald's often but if I do then I'll certainly be a returning customer to this location. Great job, guys, & thank you!!
  • PC
    Princess of the Cape
    Dec 15, 2025
    1.0
    Almost 20 minutes in the drive thru for food - totally unacceptable. This place is as bad as Kennebunk.
  • TL
    Tracy Lind
    Nov 11, 2025
    1.0
    I went here to get a frozen Coke and a frosty for my partner and they told us that they were out of the frozen Coke. They showed us about 1/3 of a cup and handed it to us after we had already paid. They didn’t give us a refund or anything. Today, I went to the drive through, waited multiple minutes and no one was there to take our order, despite the fact that there were hardly any customers inside.
  • TC
    T C
    Oct 22, 2025
    3.0
    Had an okay experience here.
  • CA
    Carlos A
    Oct 12, 2025
    3.0
    Staff was not working well together. Food took way too long and below average experience.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's in Wells, ME?

McDonald's in Wells, ME is open daily from 6:00 AM to 11:00 PM.

When is the drive-thru at McDonald's Wells location open?

The drive-thru is open every day from 6:00 AM to 11:00 PM.