Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Waterville Subway® Restaurant at 150 Elm Plaza brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Customer experiences with service quality are mixed; some employees are praised for their friendliness and efficiency, while others are criticized for poor attitudes and slow service.
Food Freshness
There are concerns about the freshness and quality of the food, with reports of old or brown vegetables and inconsistent portion sizes.
Cleanliness
Multiple reviews mention issues with cleanliness, particularly in the bathrooms and food preparation areas.
Coupon Policy
Customers express frustration over the location's refusal to accept valid coupons, which is not clearly communicated.
Operational Hours
Several reviews indicate that the store closes earlier than advertised, leading to customer dissatisfaction.
TS
Tristan Shute
Sep 19, 2025
1.0
Says online and on their door open until 9PM daily. Apparently that means closed at 8:36PM. Nice.
KH
Kelly Hall
Sep 3, 2025
5.0
Have been here twice lately, ordering on the app and eating in the store, and both times have had EXCELLENT experiences! Today, it was only 1 woman working by herself. Even though she was busy, she took the time to stop and ask me if my bacon was crispy enough (I had requested it be extra crispy) and was not bothered at all that I asked her to cook it a little bit more. She had orders coming in left and right, through the computer and walk in customers, and she handled it like a pro! Also worth mentioning, my food was extremely fresh and delicious! I will definitely be visiting this location again! Thanks for your amazing service and great food!
LB
lee blais
Aug 17, 2025
4.0
Some of the people who work there are amazing to bad management let's them down. Only one person was working and she was doing it all and well.