McDonald's

3.6
1945 reviews
Get DirectionsCallWebsite

Business Details

336 Main St, Waterville, ME
04901, United States
(207) 872-8212
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
336 Main St, Waterville, ME
04901, United States

Hours

Reviews

3.6
1,945 reviews
5 stars
639
4 stars
507
3 stars
387
2 stars
163
1 star
249

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, particularly in the drive-thru, with wait times often exceeding 20 minutes.

Food Quality

Several reviews mentioned issues with food quality, including cold items, incorrect orders, and stale products.

Customer Service

There were numerous complaints about rude and unprofessional staff, with some customers feeling ignored or dismissed.

Cleanliness

While some customers noted that the play area and restrooms were clean, others reported dirty tables and unsanitary conditions.

Play Area

The play area was appreciated by families, with many noting it as a positive aspect of the location.
  • M
    ØG Melvin
    Nov 17, 2025
    1.0
    Drive thru just is super slow and full of people who hate their life’s idk what’s going on here but something needs to be done before something bad happens very passive aggressive people work there and when u get that with an angry customer it isn’t a good mix so definitely McDonald fix this issue in store. Also what’s with workers ignoring customers takes a year just to get noticed
  • AH
    Angeleen Hernandez
    Nov 17, 2025
    2.0
    Went to get food around 10:30am the ordering was smooth the lady at the first window is WONDERFUL super sweet and definitely a great window person.you guys have Maggie and Courtney at the second window being rude to customers not sure who’s who because EVERYONE including the manger refused to give me the name bc it’s “not needed”. I got there names from an employee who was leaving the building…the lady asked me my order I totally forgot in the moment and looked at my husband to ask bc I truly didn’t remember what I ordered or what he had gotten as well. if someone doesn’t remember there order instead asking “you got the 2 part one” i said yes and she then slammed the window shut. Yes i will be rude to any person who thinks they are gonna down play me and be rude to me. If people there want respect then they have to talk to people with respect!
  • TS
    Tyler Swett
    Nov 9, 2025
    1.0
    Old duff cleaning was doing a bang up job of it. Play place is good. Food order was wrong. We got no cups or drinks. The line of people with incorrect orders was backing way up once we finally got someone's attention.
  • JR
    Jackson Reynolds
    Oct 28, 2025
    1.0
    This place is abysmal in every way. All of the one and two star reviews are very well deserved
  • JD
    Josh Devlin
    Oct 14, 2025
    1.0
    never seen a mcdonalds so slow and ignore inside orders. I left inside and went through the drive thru to get my order. Wasn't only one waiting around for order or to order.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are McDonald's delivery hours in Waterville, ME?

Delivery is available daily from 6:00 AM to 11:45 PM.

What are the drive-thru hours at McDonald's in Waterville?

The drive-thru is open every day from 5:00 AM to midnight.