Dunkin'

3.9
634 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Waterville, ME for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
339 Main St, Waterville, ME
04901, United States

Hours

Reviews

3.9
634 reviews
5 stars
316
4 stars
142
3 stars
66
2 stars
31
1 star
79

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and issues with order accuracy, particularly in the drive-thru.

Staff Attitude

While some employees were praised for their friendliness, others were described as rude and unprofessional, contributing to a negative customer experience.

Product Availability

Many reviews mentioned that items were frequently out of stock or unavailable, leading to customer frustration.

Cleanliness and Environment

Several customers noted cleanliness issues within the store, impacting their overall experience.

Consistency

The quality of drinks and food varied significantly, with some customers receiving well-made items while others reported poor quality.
  • AD
    Adam Domonski
    Dec 30, 2025
    5.0
    Hard working nice people managers are really nice best dunkin around
  • IF
    Ivy Furrow
    Oct 22, 2025
    5.0
    My new Dunks! The service was fast, the ladies are super friendly and my coffee has been made perfectly every single day. 😄
  • KK
    Kaytra Kaufhardt
    Oct 21, 2025
    1.0
    I’m from out of state visiting, I don’t normally do dunkn but this is what was available. I don’t know who thinks it’s okay to ignore customers in the lobby, even under a busy time. No acknowledgment at all for almost 10 minutes. There was a line of us. There was 4 workers. I’m assuming the gal that took our order was the manager, but she was hella rude. To the point of raising her voice at us while ordering. And then I proceeded to order a hot coffee. Just a hot brown sugar espresso. Not the shaken one, make it a hot coffee or a latte. She then argued with me and told me after making my coffee wrong that I couldn’t have a hot coffee that way. I explained to her I’ve never been to this place and I was unsure on how you can make it but I was clear that I wanted a hot coffee. Apparently in her world, it’s not available. When asking her to remake it, she told me no. This is inexcusable work attitude and she makes it a hostile environment. Very disappointed to say the least and won’t ever be back, even when visiting the area.
  • DS
    David Savasuk
    Oct 18, 2025
    1.0
    This location closes at 9pm. Hit the drive thru at 835pm for a frozen coffee but they couldn't make it because they already shut the machine down for the night. If your open til 9pm then you should be able to provide ALL services til 9pm.
  • MW
    Mary Williams
    Oct 9, 2025
    4.0
    Waited 15 minutes for a muffin and left without it

Frequently Asked Questions About Dunkin'

What are the opening and delivery hours for Dunkin' in Waterville, ME?

Dunkin' in Waterville, ME is open every day from 4:00 AM to 9:00 PM, offering both in-store service and delivery during these hours.

What special holiday drinks are currently available at Dunkin'?

This holiday season, Dunkin' offers the new Cookie Butter Cloud Latte, the return of the Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.