McDonald's

3.2
670 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
158 New County Road, Thomaston, ME
04861, United States

Hours

Reviews

3.2
670 reviews
5 stars
166
4 stars
126
3 stars
164
2 stars
74
1 star
140

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service experiences.

Food Quality

There were numerous complaints about cold food, incorrect items, and overall dissatisfaction with the meal quality.

Staff Attitude

Several reviews highlighted rude or indifferent behavior from staff, contributing to a negative dining experience.

Cleanliness

Multiple customers noted unsanitary conditions and a lack of cleanliness in the restaurant.
  • WH
    William Holbrook
    5 days ago
    2.0
    We ordered a normal size order to get home and they had not put all of our order in the bag. Shouldn’t have to check to make sure it’s right every time.
  • CW
    Cam W
    Nov 29, 2025
    2.0
    It's a McDonald's. What do you expect. It's not like it's going to be very good, as it's a fast food restaurant. 3½/10.
  • KH
    K H
    Nov 23, 2025
    1.0
    This place and it's staff are a reminder why I'm no longer wasting my money on fast food. Almost every vehicle is told to pull out of line to wait at least 15 minutes for their food. After placing my order, I pulled up to see a young girl at the window who was clearly under the influence of drugs. I was told to pull out of line & wait. I waited for nearly 30 minutes until I pulled back around and was told "DO NOT PULL BACK IN LINE". Excuse me? All of you, especially the manager, need to swallow your pride & ego, learn about customer service and get food to your customers in a timely manner. Pathetic! When I FINALLY got my food over 30 minutes later, they forgot the fries. Was I surprised at this point? Not one bit, but it wasn't even worth the hassle of another interaction with these incompetent individuals. I'm so tired of these non chalant "I don't care, I just work here" attitudes from these supposedly employed individuals and the people who defend them. There's no shame in working in fast food, but there are other occupations out there if you can't handle it. There's no excuse for this kind of "service" if you can even call it that. Shame on this location at EVERY level. This was the last time I will ever spend my money at McDonald's. It was actually a blessing in disguise. Thank you The only response you will receive is a prompt to take a survey because they "take matters like this very seriously" and want to "look into this further." 🤣 No, you've wasted plenty of my time already. You don't care or you would actually do something about these recurring issues. I will, however, follow up with a formal complaint to corporate. There should be an entire staff turnover or this place needs to be shut down!
  • CC
    Cash
    Nov 2, 2025
    3.0
    Adequate. Took long to get my fast food. They forgot my fries but we're apologetic. So. Can't be mad at the kids. Its attached to the gas station & convenient store. It gets the job done.
  • DD
    Dennis Dragon
    Oct 17, 2025
    1.0
    Ordered a chicken meal and was told at the pick up window I would have to pay for any sauces. I wasn’t even offered one. This place is a rip off and the owners are taking advantage of paying customers. Boycott this McDonald’s and put them out of business.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Thomaston, ME?

McDonald's in Thomaston, ME is open from 6:00 AM to 11:00 PM every day of the week.

Until what time is the McDonald's drive-thru service available?

The drive-thru at McDonald's Thomaston is open daily from 6:00 AM to 11:00 PM.