Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 198 Maine Mall Rd in South Portland is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Somehow ended up waiting 45min for my order on a moderate to low traffic time, a standard burger order at that. Food came out cold too
VG
VintageClassic Gamer
Apr 14, 2026
2.0
Not sure what happened to this place but it has drastically dropped in customer service. The place is usually packed. Not with customers but delivery drivers screaming at the staff to hurry up.
TC
Timothy Concannon
Mar 10, 2026
1.0
Awful experience; I'll never go back. SLOW and rude service. Waited 21 minutes past pickup time. Food was cold.
RE
Recall of Experience
Mar 7, 2026
3.0
I find five guys to be very over priced and over rated. The food is average at best. Like the soda options but I do not think 5 average burgers and 1 fry and milkshake should be 70$.
NB
Nate Buczacz
Mar 5, 2026
5.0
Food is always great. Service is hit or miss. The order takers usually look somehow simultaneously bored and impatient. Especially when they ask me something very quietly in a perpetual loud environment and I have to ask them to repeat themselves three times. Sorry, I can't hear you and i don't eat at this restaurant every 3 days.
But the food is worth it. Is it worth the price? Barely. But in comparison to other fast food, honestly it's not too expensive.
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 198 Maine Mall Rd accept reservations?
No, this Five Guys location does not accept reservations.
What are the opening hours for Five Guys in South Portland?
Five Guys is open daily from 11:00 AM to 10:00 PM.
Does Five Guys offer delivery service?
Yes, delivery is available daily from 11:00 AM to 9:30 PM. You can order online at https://order.fiveguys.com/location/five-guys-south-portland/menu.
Can I customize my burger or milkshake at Five Guys?
Absolutely! There are over 250,000 ways to customize your burger and more than 1,000 milkshake combinations.
What types of payment does Five Guys South Portland accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does Five Guys have wheelchair accessible facilities?
Yes, this location has wheelchair accessible entrances, parking, and restrooms.
Is Five Guys located near any shopping stores where I can shop before or after eating?
Yes, Five Guys is near several retail stores including Aéropostale, DSW Designer Shoe Warehouse, dressbarn, Catherines, Five Below, and Dollar Tree, perfect for shopping before or after your meal.
Are there other dining options near Five Guys in South Portland?
Yes, nearby dining options include Super Great Wall Buffet, IHOP, and Umi Seafood & Sushi Buffet for a variety of cuisines.
How can I use nearby fitness or wellness centers in the area around Five Guys?
Planet Fitness is nearby for those interested in a workout before or after dining at Five Guys. Also, wellness services like Theory Wellness cannabis dispensary and Aspen Dental are nearby.
What is a convenient way to find Five Guys if I’m visiting the Maine Mall area?
Five Guys is located in Mallside Plaza at 198 Maine Mall Rd, South Portland, ME. The surrounding retail stores and restaurants like Aéropostale and IHOP can serve as landmarks to find the location easily.
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