Tucked between the Maine Mall and Home Depot (and adjacent to Maine Escape Games and Island Dog Brewing), the OTTO on John Roberts Road is South Portland’s best kept secret. With a dedicated parking lot and plenty of seating, this location is a great alternative to food court dining, and a must for pre-movie or post-brewery noshing.
Numerous customers reported poor service, including long wait times, rude staff, and chaotic kitchen management.
Food Quality
Mixed reviews on food quality; while some praised unique and delicious pizzas, others complained about burnt or poorly made pizzas.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the bathrooms and dining area.
Customer Experience
Many customers expressed frustration with order accuracy and management's handling of complaints.
Positive Highlights
Despite the negatives, some customers enjoyed the unique pizza offerings and friendly staff, indicating potential for improvement.
RF
Ryan Fiske
Feb 17, 2026
1.0
This place should be ashamed for all the nasty, disrespect kids they hire, the quality of food from this location is horrible. No food is ever ready, no cooks are even working. It's a big game to them. On top of that the cashier stole my money yesterday. This behavior is absolutely infuriating. This is disgusting and needs to be address. This location needs to be shut down for conduct like this. Unacceptable!!!
JB
Janine B (Janine B)
Feb 5, 2026
1.0
Literally a wet pizza. There was so much sauce and runny cheese and it went everywhere. All over the box. It was disgusting.
JN
Jessalette nelson
Jan 23, 2026
1.0
The food is amazing through them but what I just experienced was most disgusting experience I've ever had and then they try to just ignore the problem. Oh no no, I'll be going into their business tomorrow and I want to speak to a manager. I literally was just told by an employee that it's a" bummer that my child doesn't get to eat tonight. Who's disabled and then the fact that I also don't get to eat tonight and I wasn't even told the order number that they had for doordash which I asked for and then I got hung up on. I am so disgusted. It's not even funny so a manager better be in contact with me tomorrow or I will be coming in there. Personally, I will not stand for anything that will harm my child. I'm absolutely freaking disgusted with how they just treated me and my child. I am a single mother that does everything in the world for my child and when you're a single mom you are busting your butt everyday to take care of your kid, and it's even harder when they are disabled. Okay, this is the worst experience I've ever had with them. I've never had an experience with them like this and this will be the last time I ever have an experience with them like this because from now on I will personally come in there and get my pizzas and get my food. This is totally unacceptable. I cannot believe it. And yeah I'm done like tomorrow. A manager better be calling me because there's no way that that person should be working there treating other human beings like that. Would he treat his family members like that? Seriously doubt it and let me tell you something. I work in the medical field and I would never treat one of my patients like that. I would hope to God like you know if his mother or something was being treated. Would he want his mother to be treated like? Oh, I'm sorry your mom's sick. That's a bummer. Are you serious? So my child not getting to eat tonight is a" bummer. Are you serious? I'm so Disturbed, heartbroken and depressed about what this person just did. I won't ever get over this!! And I'm also going to be speaking to the corporate people as well. I don't care if I have to fly there myself and go in person. It's luckily my grandfather has a plane so yeah I am not impressed. I am absolutely horrified disgusted that he would even treat another human being like that. So yes I will be calling there tomorrow and if they do not answer I will definitely definitely definitely definitely be there in person so they can see my face and know my face from now on because that is beyond disgusting to treat someone like that and I want them to see my child and see her and be like tell her it's a bummer she had to go to bed with no food after. She just did OT and Sweet therapy all day at school and now she doesn't get to eat at 9:00 at night. Thanks a lot!
GG
Gabriel Garcia
Jan 7, 2026
5.0
Really cool pizza place we visited while on vacation. Will definitely go back!
MC
Misty Coonradt
Dec 30, 2025
5.0
The accompanying image displays the pepperoni pizza; however, we also enjoyed the potato pizza, which was exceptionally delicious.
OTTO is a pizza restaurant specializing in various pizzas including their popular Mashed Potato Pizza, Boston Pizza, and Maine Pizza.
Where is OTTO located?
OTTO is located at 125 John Roberts Rd, South Portland, ME 04106, United States.
What are the regular opening hours at OTTO?
OTTO is open Monday to Thursday and Sunday from 11:00 AM to 8:00 PM, and on Friday and Saturday from 11:00 AM to 9:00 PM.
Does OTTO offer takeout and delivery services?
Yes, OTTO offers both takeout and delivery services for their customers.
Can I order OTTO's food online?
Yes, you can place your order online at https://order.ottoportland.com/order/otto-portland-john-roberts-rd.
Does OTTO have seating and parking options?
Yes, OTTO has plenty of seating available and a dedicated parking lot for customers, along with free street parking nearby.
Is OTTO family-friendly and accessible?
Yes, OTTO welcomes families and is wheelchair accessible, including accessible parking, entrances, seating, and restrooms.
What nearby attractions can I visit before or after dining at OTTO?
You can visit nearby attractions such as Maine Escape Games for some fun escape room entertainment and Island Dog Brewing to enjoy craft beers, both adjacent to OTTO.
Are there other dining options near OTTO?
Yes, nearby you can find Cousins Maine Lobster, a food truck and restaurant, which offers a different dining experience close to OTTO.
How can nearby places like Port City Athletics and Cross Fit Vindicta complement my visit to OTTO?
After a workout at Cross Fit Vindicta or training at Port City Athletics, you can conveniently stop by OTTO for a comforting pizza meal to refuel.